Customer Service & Admin Assistant
Scalesource · TELECOMMUTE · Posted Jul 9, 2026
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Customer Service / Admin Assistant
Location: Remote (Work from Home)
Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) |
Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after
About the Role
Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.
What You'll Actually Do
Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
Handle routine franchise admin so managers stay locked on operations
Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding