Project Manager, Customer Experience

Are you an expert in orchestrating high-impact enterprise software implementations from kickoff to go-live? Do you enjoy translating complex requirements into structured delivery plans that bring teams and customers together? Are you eager to help investment managers transform their operations using modern cloud technology while delivering exceptional implementation experiences? If so, we invite you to be a part of our innovative team.

As a Project Manager within Customer Experience at Ridgeline, you will lead end-to-end implementations of Ridgeline’s enterprise cloud platform for investment management firms. You will partner closely with both internal teams and customer stakeholders to define scope, drive delivery, and ensure successful go-lives across complex enterprise programs. In this role, you will guide implementation strategy, coordinate cross-functional execution, and leverage modern technologies—including AI-powered tools such as ChatGPT and other emerging solutions—to enhance project planning, documentation, communication, and delivery efficiency.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you!

You must be work authorized in the United States without the need for employer sponsorship.

Domestic travel expected 25–50%.

The impact you will have:

Lead end-to-end implementation projects from kickoff through go-live for Ridgeline’s enterprise cloud platform

Define project goals, scope, and success criteria while establishing structured delivery plans and timelines

Coordinate cross-functional teams including consulting, engineering, product, and customer stakeholders to ensure seamless execution

Build strong relationships with client stakeholders while maintaining transparency and alignment throughout project lifecycles

Manage project scope, milestones, and deliverables to ensure high-quality outcomes and successful deployments

Monitor project budgets, timelines, and resources to ensure efficient and cost-effective delivery

Identify potential project risks and proactively develop mitigation strategies to protect delivery timelines and customer outcomes

Maintain clear communication with internal teams and customer leadership regarding progress, risks, and key milestones

Ensure project deliverables meet quality standards and customer expectations

Analyze project outcomes and delivery performance to identify improvement opportunities for future implementations

Contribute to continuous improvement of Ridgeline’s implementation frameworks, delivery methodologies, and operational processes

Leverage AI-powered tools such as ChatGPT and other emerging technologies to improve documentation quality, communication clarity, and project management efficiency

Support team collaboration and knowledge sharing across implementation programs to strengthen delivery consistency and operational excellence

What we look for:

Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field

5+ years of experience leading investment management software implementations in a customer-facing role

Strong knowledge of front-office and back-office investment management workflows including portfolio accounting, performance measurement, trading, reconciliation, data management, compliance, and reporting

Proven experience managing enterprise software implementations with both functional and technical workstreams

Demonstrated ability to coordinate cross-functional teams and drive complex projects to successful completion

Strong organizational and time management skills with the ability to manage competing priorities

Ability to work independently with limited direction while maintaining strong collaboration with stakeholders

Excellent interpersonal and relationship-building skills with the ability to work effectively with both internal teams and customer leadership

Demonstrated curiosity and ability to quickly learn new technologies and software platforms

Experience communicating project status, risks, and recommendations to executive stakeholders

Willingness to learn about cutting-edge technologies while cultivating expertise in the investment management domain

An aptitude for problem solving

Ability to communicate effectively

Serious interest in having fun at work

Bonus:

Understanding of Agile principles and SaaS development lifecycles

Familiarity with Google Workspace and/or Microsoft Office tools

Experience using collaboration and delivery tools such as Slack, JIRA, Confluence, or Mavenlink

Basic understanding of AWS, APIs, and serverless technologies

Project management certifications such as PMP, CAPM, or PRINCE2

About Ridge…