IT Support Engineer

IT Support Engineer – FinTech Investment Banking

Location: New York City

Work Model: Hybrid (4 days in office, 1 days remote)

Position

Financial Technology Partners ("FT Partners") is seeking an IT Support Engineer to join our New York office. This is an excellent opportunity for a motivated IT professional looking to build their career in a fast-paced, high-performance investment banking environment.

The successful candidate will be responsible for providing first-line technical support to our investment banking professionals, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience across the New York office. This role requires strong technical troubleshooting skills, exceptional customer service, and the ability to thrive in a demanding, client-focused environment.

Company Description

Financial Technology Partners (aka "FT Partners") is the only investment banking firm focused exclusively on the financial technology sector. We broadly define the sector as the dynamic convergence of technology-based solutions and financial services. FT Partners has been recognized as "Dealmaker of the Year" and "Investment Banking Firm of the Year" by The M A Advisor and was also named one of the Top Internship Programs by Firsthand (Vault).

The firm was founded by Steve McLaughlin, Managing Partner, formerly a senior investment banker in Goldman Sachs Co.'s Financial Technology Group and Financial Institutions Group in New York and San Francisco. The firm's Founder and senior bankers are highly experienced investment bankers formerly with the financial technology, M A, and investment banking groups of Goldman Sachs Co. in New York, San Francisco, London, and Los Angeles.

Role Description

Responsibilities include:

Serve as the primary point of contact for desktop and end-user technical support in the New York office

Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices

Image, deploy, configure, and maintain laptops and workstations

Provision and deprovision user accounts, laptops, and equipment for new hires and departures

Create and administer Active Directory and Microsoft Entra ID user accounts

Manage/administer enterprise AI (artificial intelligence) tools and platforms

Manage NTFS file permissions, security groups, and shared resources

Support conference room technology, Microsoft Teams, Zoom, and AV equipment

Assist with local office networking, hardware installations, and cabling

Maintain accurate IT asset inventory and technical documentation

Coordinate with vendors and senior IT staff to resolve infrastructure issues

Escalate complex issues appropriately while maintaining ownership through resolution

Deliver responsive, professional, white-glove technical support to employees at all levels of the organization

Must Have

1–3 years of IT support, desktop support, or systems administration experience

Strong troubleshooting and analytical problem-solving skills

Experience supporting Windows 10/11 environments

Microsoft 365 administration and end-user support

Experience imaging, deploying, and configuring Windows laptops

Basic Active Directory administration

Excellent documentation and organizational skills

Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals

Outstanding customer service skills with a strong sense of urgency

Ability to prioritize multiple tasks in a fast-paced environment

Nice to Have

Microsoft Entra ID (Azure AD)

Microsoft Intune and Windows Autopilot

Microsoft Azure

Conditional Access and Multi-Factor Authentication (MFA)

Windows Server administration

Remote Desktop Services (RDS)

PowerShell scripting

VLANs, VPNs, firewalls, and network troubleshooting

SonicWall and/or Meraki networking equipment

PKI / Certificate management

Nutanix virtualization

Linux administration

Cybersecurity best practices

General Requirements

U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future.

Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require.

Ability to lift and move standard desktop equipment and workstations as needed.

Communication Skills

Exceptional written and verbal communication skills

Ability to explain technical concepts clearly to both technical and non-technical users

Professional demeanor with the confidence to support senior executives and investment banking professionals

Strong attention to detail and commitment to delivering an outstanding customer experience

Team Player

Team player who contributes to building a positive, collaborative environment

Demonstrates ownership, accountability, and follow-through

Works with integrity, professionalism, and discretion

Performs effectively under pressure while managing competing priorities

Committed to cont…