Support Specialist Junior

Client Support Representative

About The Role

We are seeking a customer-focused and tech-savvy Client Support Representative to provide exceptional service to business clients while helping them navigate payroll, HR, benefits, and workforce management solutions. In this role, you will serve as the primary point of contact for client inquiries, troubleshooting issues, educating users on software functionality, and ensuring a positive customer experience.

This position is ideal for individuals who enjoy problem-solving, communicating with clients, learning new technology, and delivering solutions in a fast-paced, customer-centric environment.

Key Responsibilities

• Serve as the first point of contact for clients, responding to inquiries via phone, email, and case management platforms.
• Provide professional support and guidance on system functionality, account management, payroll, benefits, and related processes.
• Troubleshoot client issues, investigate root causes, and deliver timely resolutions.
• Manage and document client cases from initial contact through final resolution.
• Build strong client relationships by establishing trust and delivering a high-quality customer experience.
• Educate and train users on software features, tools, and best practices.
• Navigate multiple systems and applications simultaneously while maintaining accuracy and efficiency.
• Collaborate with internal departments to resolve complex client concerns.
• Meet established service, quality, and productivity metrics in a structured call center environment.
• Continuously expand product knowledge and stay current on system enhancements and process updates.

What You'll Bring

• Strong customer service mindset with a passion for helping others.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts in a clear, user-friendly manner.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Comfortable working in a metrics-driven environment.
• Ability to multitask across multiple applications and computer screens.
• Strong organizational skills and attention to detail.
• Professional demeanor with the ability to build rapport and maintain client confidence.

Preferred Qualifications

• 1+ years of customer service, client support, call center, retail, hospitality, or related experience.
• Experience managing customer cases from intake through resolution.
• Familiarity with CRM platforms such as Salesforce or similar systems.
• Experience supporting payroll, HR, benefits, financial, consulting, or software products is highly preferred.
• Bilingual Spanish skills are a plus.
• Bachelor's degree is preferred but not required.

Ideal Candidate Profile

Successful candidates are natural problem-solvers who combine strong customer service skills with technical aptitude. Whether your experience is in call centers, retail leadership, hospitality, technology support, payroll, HR, or client services, you thrive in situations that require patience, adaptability, and critical thinking. You enjoy learning new software, troubleshooting challenges, and helping customers feel confident and supported.

Schedule & Work Environment

• Monday-Friday schedule.
• Standard business hours: 9:00 AM - 5:30 PM.
• Hybrid work environment after training and performance milestones are achieved.
• Initial training and onboarding require primarily in-office attendance.
• Long-term flexibility includes a combination of in-office and remote work based on performance and business needs.

Key Skills

• Client Support
• Customer Service
• Case Management
• Troubleshooting
• CRM Systems (Salesforce preferred)
• Written & Verbal Communication
• Software Training & User Education
• Technical Support
• Problem Resolution
• Time Management
• Multitasking
• Relationship Building
• Microsoft Office Suite
• Call Center Operations
• Business-to-Business (B2B) Support

Experience Level: Mid-Level Professional

Work Arrangement: Hybrid Opportunity

Industry Focus: Payroll, HR Technology, Benefits Administration, Client Services, Software Support

Job Type & Location

This is a Contract position based out of El Paso, TX.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position…