Professional Services Delivery Manager (Remote)
Myriad360 · Remote · Posted Jul 6, 2026
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Who You Are
You are a collaborative, results-driven leader who is passionate about building high-performing technical teams and delivering exceptional customer outcomes. You thrive in fast-paced professional services environments where balancing people leadership, operational excellence, and customer satisfaction is critical to success.
You are equally comfortable coaching engineers, partnering with cross-functional leaders, and engaging with customers to resolve complex challenges. You bring a strong operational mindset, excellent communication skills, and a continuous improvement mentality that helps teams scale while maintaining consistency and quality.
You lead by example, foster accountability, and empower your team to deliver outstanding technical solutions while developing professionally.
About The Role
As the Professional Services Delivery Manager – Networking Security, you will lead a team of delivery engineers and technical project leads responsible for implementing enterprise networking and security solutions for our customers. Reporting to the Senior Director of Professional Services, you will oversee delivery quality, operational consistency, resource planning, and team development while driving exceptional customer experiences.
You will play a critical role in strengthening delivery discipline, improving execution consistency, reducing customer escalations, and building scalable delivery processes that support continued business growth. Partnering closely with Practice Leadership, PMO, Sales, and Presales, you'll help ensure successful project execution from kickoff through completion.
This role directly impacts customer satisfaction, delivery quality, employee development, operational efficiency, and the continued growth of Myriad360's Professional Services organization.
Other responsibilities include:
Team Leadership People Management
Lead, coach, mentor, and develop a team of Professional Services Engineers, Technical Project Leads, and delivery resources supporting Networking and Security services
Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution
Support recruiting, onboarding, performance management, career development, and succession planning
Foster a collaborative, high-performing culture centered on ownership, communication, accountability, and continuous improvement
Provide regular coaching, feedback, and professional development opportunities
Delivery Execution Operational Oversight
Provide leadership oversight across active Networking and Security services engagements to ensure scope adherence, technical quality, and successful customer outcomes
Partner closely with PMO, Technical Project Leads, and Practice Leadership to proactively identify and resolve project risks, resource constraints, and escalations
Review project health, delivery readiness, staffing, and execution across medium- and high-complexity engagements
Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle
Improve consistency in project execution, customer communication, documentation, and delivery processes
Service Quality Process Improvement
Standardize service delivery methodologies, technical documentation, templates, and quality controls across Networking and Security services
Participate in Statement of Work (SOW) reviews, delivery readiness assessments, and risk evaluations for strategic opportunities
Define and reinforce best practices for technical design reviews, implementation planning, testing, documentation, and project closeout
Analyze delivery trends, customer feedback, and escalation patterns to drive continuous operational improvement
Cross-Functional Collaboration
Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, scope clarity, staffing alignment, and delivery readiness
Support complex customer opportunities by validating technical scope, delivery assumptions, staffing requirements, and project risks
Collaborate with Networking and Security Practice Leaders to ensure technical standards and customer expectations remain aligned
Contribute to capacity planning, workforce forecasting, and long-term organizational growth strategies
Customer Success Escalation Management
Serve as a senior escalation point for Networking and Security delivery engagements
Reinforce proactive customer communication and strong technical accountability across the delivery organization
Lead resolution efforts for critical customer situations by aligning technical resources and driving timely issue resolution
Help build long-term customer confidence through consistent, high-quality service delivery
Desired skills and experience:
7+ years of experience in Professional Services, technical delivery, engineering leadership, or a related field
3+ years of experience leading technical delivery or engineering teams
Strong background in enterpr…