Customer Service Dispatcher

Job Description:

Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle, all while providing excellent customer service

• Answer phones
• Use two-way radio to dispatch vehicles as needed
• Monitor vehicles using GPS tracking
• Communicate with drivers to maintain proper headways and spacing
• Communicate traffic or maintenance issues that
• Check road conditions/accidents on major routes and assess re-route possibilities
• Direct drivers on the radio about reroutes and accidents that effect service to customers
• Review driver schedules to ensure proper staffing
• Alert Operations Manager and Admin Assistant of any upcoming staffing issues
• Give drivers vehicle and route assignment
• Direct drivers as needed in absence of the Operations Manager
• Work varied shifts as needed
• Perform other duties as required

Job Requirements:

• High School diploma or equivalent
• At least one 1-year experience handling multiple phone lines
• Software experience with Word, Excel, and Outlook and other Internet applications
• Prior experience working with a transportation system and GPS functions
• Ability to sit in one position for prolonged periods of time viewing a computer screen
• Must pass pre-employment drug test
• Complete pre-employment background check
• Ability to communicate effectively in English

Preferred Skills

• Excellent verbal communication and customer service skills
• Flexible
• Manage multiple priorities
• Effective verbal communication skills with employees and customers
• Excellent phone and radio etiquette
• Ability to handle a high stress environment
• Knowledge of company safety standards, guidelines and requirements