Associate Payments Adoption Manager

Associate Payments Adoption Managers are part of a purpose-driven team that provides an extraordinary product and has an extraordinary impact in customers’ lives. Based in or near Morgan Hill, California, this role will be responsible for identifying and collaborating with new or existing customers that are underutilizing the power of Shopmonkey payments for their business. A successful candidate will be well versed in embedded payments processing, and find creative solutions based on each shop’s needs and workflow. Please note this is a hybrid role, with in-office expectations 2 days/week in our Morgan Hill, California office.

As an Associate Payments Adoption Manager, you will:

Prospect into our customer base proactively through outbound/inbound efforts (focus will depend on experience and company needs) to ensure they are maximizing the benefit of Shopmonkey Payments

Work closely and collaboratively with Leadership to develop and implement appropriate plans for your shops to help them grow their volume and impact of Shopmonkey Payments for their business

Conduct in-depth rate analysis on both internal and competitor rates

Become an expert in our credit card processing for both online and in person transactions, sell our available card reader terminals, and surrounding fintech solutions that can benefit our shops

Ensure all customers are followed up with, assisted and successful with their use of Shopmonkey Payments

Generate and maintain expert knowledge of the Shopmonkey core and Payments product offerings, the automotive services industry, competition, market happenings and trends

Oversee that our CRM is being utilized and managed effectively

Meet and exceed monthly quota and daily KPI’s

To be successful in this role, you'll need:

Experience in a B2B SaaS and Embedded Payments environment

Ability and willingness to be a team player by collaborating and leading by example

Highly intelligent, passionate, with tenacious work ethic and desire to be a top performer

An honest and genuine approach to helping customers

Resourceful and adaptable to change grow from feedback that is received

Ability to handle objections and proactively address potential roadblocks and/or issues

Strong interpersonal skills and friendly professional demeanor on the phone

Ability to articulate product value proposition with any level of detail or brevity

Desire to grow within our organization

Bonus:

Bachelor's degree preferred

Experience and interest in the Automotive industry

Fluent in Spanish!

This full-time position is compensated at an expected OTE of $80,000. This position is also eligible for equity and standard company benefits.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health Wellness

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date

Short term and long term disability

Employee assistance program

Reimbursement for a personal health and wellness membership

Generous parental leave

401(k) available upon hire

✈️ Time Off

11 paid holidays

Flexible time off - take the time off you need!

🥰 Giving Back

Matching donations for approved charitable organizations

Group volunteer efforts

Check out our founder’s story , life page , or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Fo…