Tech Support / Computer Technician / CompTIA A+

This position is TEMPORARY (Full-Time with benefits for 6-8 months)

This position is 100% ON-SITE and does not provide relocation assistance

Candidates MUST live within 50 miles of Oak Ridge, Tennessee

Global Engineering and Technology (GET) is seeking qualified applicants to support the cybersecurity program at a U.S. Department of Energy national security facility as a Computer Technical Support Specialist . This position requires extensive knowledge and experience troubleshooting and supporting hardware and software. This is a highly compensated, high-responsibility position that is central to an important mission project. A CompTIA A+ certification is highly preferred and sought after for this position.

The Tech Specialist will work as the primary point of contact for all LifeCycle laptop/pc replacements, meeting strict performance deadlines for moving all software from current LifeCycle laptops/pcs to respective replacement devices. They will troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through a combination of certification coursework, internet research, contacting vendor support, and prior work experience. Additional duties include:

Ensuring customer devices are fully functional before completing and closing assigned tasks.

Providing support to customers via phone, email, chat, remote support sessions, and in-person interactions.

Diagnosing and resolving customer-reported issues and service requests.

Escalating unresolved issues to the appropriate support tier when necessary.

Utilizing service management tools to document work performed, updates, and resolution details.

Following up with customers, providing status updates, and ensuring issues and requests are resolved to completion.

Maintaining a broad understanding of company hardware, software, procedures, and policies, including IT, HR, Finance, Cybersecurity, and Technical Security requirements that impact the end-user environment.

Applying technical expertise, product knowledge, and problem-solving skills to diagnose and resolve customer-reported issues.

Installing, configuring, and supporting approved hardware and software solutions.

Providing end-user training and guidance on tools, technology, and equipment usage.

Troubleshooting and resolving hardware, software, and connectivity issues using technical knowledge, research, vendor resources, and professional experience.

Setting up, configuring, and supporting desktop and laptop systems within the facility.

Demonstrating strong customer service, interpersonal, and communication skills.

Compensation Range: $70,000 - $85,000 per year , depending on experience and qualifications