Senior MIS/SAP Manager

We are seeking a Senior MIS/SAP Manager to join our Global Support team. This individual will be responsible for overseeing the development, implementation, and optimization of the organization’s MIS to support organizational objectives. This person will collaborate with cross functional teams to analyze business requirements, deliver business insights, drive continuous improvements and manage vendor relationships.

Essential Responsibilities:

Lead MIS team to develop and maintain global information systems to support organizational objectives

Translate and map user requirements into database and software application design

Fully understand the business process and implement new features according to the user requirement

Create project plans to work on requirements from internal users and customers

Be able to identify the root cause and create an overall plan for the process improvement instead of only fixing the issues identified

Resolve customer support issues

Set up the training and knowledge sharing within the MIS team

Collaborate with cross-functional teams to analyze business requirements

Evaluate emerging technologies and recommend their integration or automation to enhance business processes

Define project objectives, deliverables, and performance metrics