Sr Business Analyst

Essential Functions

Analyze and document current-state (“as-is”) business processes and design future-state (“to-be”) processes that improve efficiency and effectiveness.

Recommend process changes and best practices to reduce reliance on application customizations and promote use of standard system functionality.

Serve as a liaison between business units, IT teams, vendors, and project managers to ensure clear communication and alignment throughout the project lifecycle.

Support IT project planning activities, including scope definition, impact analysis, risk identification, and change management.

Develop clear and comprehensive documentation, including business requirements documents, process flows, use cases, functional specifications, and user stories.

Participate in solution design reviews to ensure proposed solutions meet business needs and align with enterprise architecture standards.

Support system testing activities, including test planning, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.

Assist with deployment activities, training support, and post-implementation review to ensure successful adoption and continuous improvement.

Mentor junior business analysts and contribute to the development of business analysis standards, templates, and best practices.

Qualifications (Education and Experience)

Education

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience.

Experience/Skill

7+ years of progressive experience as a Business Analyst, with demonstrated responsibility on complex IT projects and enterprise application implementations.

3+ years of experience in a senior or lead business analyst role, including ownership of requirements, process improvement initiatives, or cross-functional projects.

Hands-on experience working across the full project lifecycle, from requirements gathering through implementation, testing, and post-deployment support.

Experience working in a structured IT environment with formal project management, SDLC, and governance practices.

Preferred experience supporting large-scale or enterprise systems (e.g., ERP, CRM, HRIS, financial systems, or custom business applications).

Competencies, Knowledge, Skills and Abilities

Strong experience in business analysis within an IT project or application management environment.

Proven ability to analyze and document complex business processes and translate business needs into clear, actionable requirements.

Demonstrated experience supporting enterprise application implementations and system integrations.

Strong understanding of process improvement methodologies and the ability to recommend changes that balance business needs with technical constraints.

Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.

Experience working collaboratively with project managers, developers, architects, vendors, and business stakeholders.

Ability to manage multiple initiatives simultaneously while maintaining attention to detail and meeting deadlines.

Experience with SDLC methodologies (Agile, Waterfall, or hybrid environments).

Proficiency with business analysis tools and documentation techniques (process modeling, workflow diagrams, requirements traceability).

Strong problem-solving, critical thinking, and facilitation skills.

Ability to evaluate the effectiveness of administrative functions and implement changes to provide for more effective and efficient operations

Strong oral and written communication skills

Work either as part of a team or individually

Prioritize and achieve deadline goals with/without supervision

Communicate effectively and develop working relationships

Highly detail-oriented and organized

Ability to exercise sound and independent judgment

Salary Range: $85,000 - $95,000

Salary cannot exceed $95,000.

All applications should include the following:

• Cover Letter clarifying your interest and qualifications for the role.
• Resume

We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:

• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whe…