Business Secretary

Company Description Optimum Health Beauty & Spa is a wellness-focused business located in Fort Wayne, IN, offering a range of beauty, spa, and holistic health services. The spa provides clients with personalized treatments aimed at improving overall well-being, relaxation, and appearance. Team members work in a professional, client-centered environment that values courtesy, efficiency, and high-quality service. The company encourages collaboration among staff to deliver seamless customer experiences and maintain organized business operations.

Role Description The Business Secretary is a full-time, on-site role based at Optimum Health Beauty & Spa in Fort Wayne, IN. The role involves managing daily clerical and administrative tasks, including handling phone calls, emails, and correspondence; scheduling appointments; maintaining digital and paper records; and preparing basic reports and documents. The Business Secretary supports owners and managers with executive administrative assistance, such as organizing meetings, drafting communications, and tracking follow-up actions. This position also interacts with clients at the front desk, providing courteous customer service, answering questions about services, and ensuring a professional reception experience. The role requires consistent attention to detail, confidentiality with client and business information, and the ability to prioritize multiple tasks in a busy spa environment.

Qualifications

• Strong clerical skills, including data entry, record keeping, document preparation, and basic office software proficiency (e.g., MS Office, email and calendar tools).
• Excellent communication skills, with the ability to interact clearly and professionally in person, on the phone, and in writing.
• Experience or familiarity with company secretarial work, such as organizing meeting materials, maintaining business records, and supporting compliance-related documentation.
• Proven executive administrative assistance capabilities, including calendar management, meeting coordination, and stakeholder follow-up.
• Customer service skills, with a focus on creating a welcoming environment, resolving issues promptly, and supporting client satisfaction.
• High level of organization, reliability, and attention to detail; ability to manage multiple tasks and deadlines.
• Discretion and professionalism in handling confidential information and client records.
• Prior experience in a spa, wellness, healthcare, or hospitality setting is beneficial.
• High school diploma or equivalent required; additional training or certification in office administration or business is a plus.