Document Production Supervisor (Secretariat Services)

Position Summary

The Document Production Supervisor is responsible for overseeing day-to-day document production and secretariat support services, ensuring high-quality, timely delivery aligned to client expectations. This role leads and develops a small onsite team while serving as the primary point of contact for the client, driving operational excellence, consistency, and continuous improvement.

The supervisor operates as a hands-on, working manager, providing direct production support as needed while managing workflows, quality standards, and team performance.

The role also supports executive and governance-related activities, including preparation and coordination of materials, and plays a key role in enhancing processes, communication, and overall service delivery through effective stakeholder engagement and use of technology.

Job Duties

Supervise day-to-day work assignments across document production and secretariat support services, ensuring timely and accurate completion of requests

Ensure quality service delivery through adherence to standard operating procedures, service expectations, and performance metrics; drive consistency and standardization

Act as primary onsite contact for the client, building strong relationships and supporting evolving service needs

Manage client inquiries and escalations, providing timely resolution and implementing solutions to prevent recurrence

Oversee team development, including onboarding, training, mentoring, and ongoing performance support

Enable team performance through clear priorities, regular communication, and structured feedback

Manage workflow and staffing volumes, allocating resources effectively to meet demand and optimize productivity

Oversee preparation and coordination of executive and governance materials, including agenda support, document production, formatting, version control, and timely distribution

Support governance workflows, including tracking approvals, maintaining records, and ensuring accuracy and confidentiality of sensitive materials

Drive process improvements, identifying opportunities to enhance efficiency, ways of working, and communication

Drive adoption of standardized templates, procedures, and best practices across the team

Partner with client and internal teams to improve workflow tools, technology usage, and service delivery

Oversee QA/QC processes, ensuring high-quality, consistent outputs across all deliverables

Serve as escalation point for team issues and defined workstreams

Complete required administrative and operational reporting in line with established standards

Maintain understanding of client business needs and identify opportunities to enhance service delivery

Foster cross-training and teamwork to support service flexibility and performance

Operate as a working supervisor, providing hands-on support to manage workload and maintain service levels

Support client-defined initiatives and continuous improvement efforts

Bachelor’s degree or equivalent experience required

2+ years’ supervisory experience, preferably within legal, banking, financial services, or large corporate environments

3+ years’ experience in document production, word processing, or executive/secretariat support services preferred

Advanced MS Office skills with ability to produce, format, and manage complex documents and presentations

Strong grammar, editing, and proofreading skills

Demonstrated ability to manager teams, drive performance, and foster a culture of quality and continuous improvement

Strong client service and stakeholder management skills, with ability to engage effectively in executive-facing environments

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Excellent written and verbal communication skills

Detail-oriented with ability to handle sensitive and confidential information

Self-motivated with sound judgment and decision-making capability

Experience with workflow tools and document technologies preferred

Ability to operate as a hands-on, working supervisor supporting production as needed

RRD's current salary range for this role is $83,200 to $87,360 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday …