Front Office Manager Hotel- Courtyard Fort Lauderdale Airport

Front Office Manager (Marriott Hotel- Courtyard Fort Lauderdale Airport & Cruise) Overview Step into a dynamic leadership role as a Front Office Manager (Marriott experience), where your energy and hospitality expertise will set the tone for exceptional guest experiences. You will oversee daily front desk operations, ensuring smooth check-in and check-out processes, delivering outstanding customer service, and maintaining a welcoming atmosphere. Your leadership will drive team performance, uphold hotel standards, and foster guest satisfaction at every touchpoint. This position offers an exciting opportunity to lead a vibrant front office team in a fast-paced hospitality environment, making every guest feel valued and cared for from arrival to departure. Responsibilities - Lead and supervise the front desk team to deliver seamless guest check-in and check-out experiences, ensuring efficiency and professionalism. - Oversee night audit procedures, reconciling daily financial transactions accurately while maintaining security protocols. - Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring high levels of satisfaction through exceptional customer service. - Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled swiftly and efficiently. - Maintain accurate records of reservations, guest profiles, billing information, and other essential documentation using multi-line phone systems and hotel management software. - Uphold phone etiquette standards by answering inquiries courteously and professionally across multiple communication channels. - Foster a positive team environment through coaching, training on hospitality management practices, and promoting a culture of hospitality excellence. Qualifications - Proven experience in hotel management or front desk operations within the hospitality industry. - Strong background in hospitality management with excellent customer service skills. - Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations. - Demonstrated proficiency in hotel management systems, multi-line phone systems, and night audit procedures. - Exceptional communication skills with a focus on phone etiquette and guest relations. - Ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced resort or hotel setting. - Previous experience in guest services roles with a passion for creating memorable hospitality experiences. Join us as a Front Office Manager and lead our front desk team to deliver memorable stays filled with warmth, professionalism, and exceptional service Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee discount - Free parking - Health insurance - Life insurance - Paid time off - Vision insurance Work Location: In person