IT Helpdesk Support Receptionist - TEMP

***This is a TEMPORARY POSITION, APPROX. 3 MONTHS, 40+ hour/week position. It will be onsite in Fort Lauderdale, FL, Mon-Fri, 8:30am-5pm. It also includes working on a rotating weekend support schedule (2 on, 1 off). It is not open to part-time, night shift, or strictly weekend work. Please take that into consideration when applying. Thank you.***

IT Helpdesk Support Admin

Location:

• 500 W Cypress Creek Rod, Fort Lauderdale, FL 33309

Company:

• At Micrologic Associates, we provide top notch Point of Sale (POS) products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.

Job Summary:

• We are seeking a reliable and customer-focused IT Helpdesk Support Admin/ Receptionist to be the first point of contact for users experiencing technical issues.
• In this role, you will handle incoming phone calls, create helpdesk tickets, and ensure users are directed to the appropriate support personnel.
• You will play a key role in maintaining excellent communication and service standards within the IT department.

Key Responsibilities:

• Answer inbound helpdesk calls and respond professionally to user inquiries.
• Create support tickets using Zoho Desk.
• Managing certain e-mail accounts, routing e-mails to appropriate departments, and creating service tickets as needed
• Log detailed and accurate information regarding user issues or requests.
• Escalate urgent or unresolved tickets to the appropriate IT staff.
• Monitor helpdesk queues and follow up on outstanding tickets.
• Maintain confidentiality and data security protocols.

Requirements:

• High school diploma or equivalent.
• Proven experience in a customer service, call center, or helpdesk environment.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with IT terminology and common technical issues.
• Basic proficiency with CRM ticketing systems.
• Minimum 1 year of experience in a similar role
• Willingness to work on a rotating weekend support schedule.
• Looking for temporary work

Dept:

• Technical Support

Reports to:

• IT Helpdesk Manager

Pay: $17.00 per hour

Application Question(s):

• Are you looking for a temporary position?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Fort Lauderdale, FL 33309 (Required)

Work Location: In person