Mid-Level Technical Account Manager; MSP
Ironguard IT · Tucson, Arizona · Posted Jul 2, 2026 · $85,000 to $115,000 a year
Apply on company site Track it in JobSkout
Position: Mid-Level Technical Account Manager (MSP)
Mid-Level Technical Account Manager (MSP)
Company: Ironguard IT
Location: Remote (Occasional site visits to Davis/Woodland, CA)
Type: Full-Time
About Ironguard IT
Ironguard IT is a fast-growing managed service provider delivering high-quality IT support and solutions to businesses that operate focus on responsiveness, technical depth, and building long-term client partnerships—not just closing tickets.
Role Overview
We’re hiring a technically strong, client-facing Account Manager to take ownership of a key account.
This is a high-trust, high-autonomy role
. You’ll be the person the client calls first—someone who can confidently handle conversations, think through problems, and drive solutions without constant oversight.
The goal is simple:
You run the account so leadership doesn’t have to be pulled into day-to-day issues.
What You’ll Do
- Own a key client relationship end-to-end
- Serve as the primary point of contact for all issues, requests, and escalations
- Handle the majority of client needs independently (~80%)
- Communicate directly with senior stakeholders in a clear, confident manner
- Develop deep knowledge of the client’s business, infrastructure, and active projects
- Identify risks, inefficiencies, and improvement opportunities proactively
- Coordinate with internal engineers when needed—
without over-relying on them
- Ensure issues are resolved quickly while maintaining a high level of trust
What We’re Looking For Core Requirements
- 3–6+ years in MSP, IT services, or technical account management
- Strong working knowledge of IT environments (networks, cloud, endpoints, typical MSP stack)
- Ability to troubleshoot at a high level and propose solutions before escalating
- Comfortable interacting directly with senior-level clients
- Proven ability to work independently and make decisions
- Strong communication and organizational skills
- You don’t escalate everything—you think first and solve proactively
- You stay calm under pressure and handle complex situations well
- You understand how IT impacts real business operations
- You take ownership and follow through
What Success Looks Like
- The client sees you as their go-to person—not the owner
- You independently resolve or coordinate most issues
- You build strong trust through competence and consistency
- Internal teams rely on you to filter and manage—not create noise
Nice to Have
- Experience managing complex or high-touch client environments
- Exposure to multi-site or project-heavy environments
- Background in industries like construction, energy, or operations-heavy businesses
Compensation
$85,000 – $115,000 base + discretionary performance-based bonus
Total compensation is based on experience, ownership, and ability to independently manage client relationships and technical problem-solving.
Why Join Ironguard IT
- Own a high-impact, high-visibility client relationship
- Clear path to senior account management or leadership
#J-18808-Ljbffr