Customer Experience Digital Associate

“I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day.” Morgane Sézalory, Founder & CEO

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can’t wait to hear from you!

We are seeking the talents of new members (M/F) to join our Customer Service Team and contribute to the next chapter of Sézane’s journey in the United States. This position is based in Soho (New York City).

Ideally, candidates will be fluent in both English and French.

If you are passionate about customer service, thrive in a dynamic, fast-paced environment, are a self-starter, and are eager to learn more about Sézane, we would love to hear from you.

Responsibilities will include:

• Respond efficiently to client inquiries across email, chat, and social media channels
• Master Sézane procedures and policies and apply them daily while delivering personalized, luxury-level service
• Assist clients with product recommendations, sizing, styling, order management, returns, and exchanges
• Achieve daily, weekly, and monthly KPIs while maintaining high-quality customer interactions and flexibility to work weekends and peak business periods
• Maintain open communication with management, share customer insights, and escalate complex issues when needed
• Uphold and share Sézane's brand voice and DNA across all customer interactions

This is a full-time permanent position. Working hours include weekends, 40 hours a week.