Senior Implementation Project Manager

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,

Judi Health™ , which offers full-service health benefit management solutions to employers, TPAs, and health plans, and

Judi® , the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health .

Location: Hybrid (3 days per week in our NYC, Denver or Charlotte offices)

Position Summary

The Senior Implementation Project Manager leads the end-to-end delivery of complex client implementations across integrated pharmacy and medical benefit solutions. This role supports implementations for self-funded employers, municipalities, government entities, and third-party administrators with software licensing arrangements, ensuring a seamless onboarding experience that positions clients for long-term success.

The position is responsible for driving implementation excellence through strong cross-functional coordination, disciplined project execution, and consistent application of best practices across lines of business. The Senior Implementation Project Manager aligns internal teams and client stakeholders, manages risks and dependencies, and ensures implementations are delivered accurately, efficiently, and at scale while maintaining high standards of service and communication.

Position Responsibilities:

Lead end-to-end implementation of new clients across pharmacy and medical benefits, ensuring accurate, timely, and seamless onboarding

Develop and execute strategic implementation plans for PBM, medical, and integrated benefit clients, including complex, multi-product and enterprise accounts

Define project scope, requirements, objectives, and success criteria in partnership with clients and internal stakeholders

Serve as the primary client lead throughout implementation, managing communications, setting expectations, and delivering executive-level presentations

Act as the primary escalation point for implementation-related issues, driving rapid resolution and cross-functional alignment

Proactively identify risks, dependencies, and execution challenges, and implement mitigation strategies to ensure successful delivery

Ensure all implementation activities are completed on time and in compliance with regulatory requirements, including exchange, Medicare, Medicaid, and other government programs

Interpret self-funded plan SPDs and extracting key information necessary to configure claim adjudication platforms

Partner with Sales and Account Management to understand client needs, benefit structures, and contractual obligations to ensure alignment during implementation

Facilitate smooth Sales-to-Implementation hand-offs as it relates to both internal and external stakeholders

Support business development efforts, including RFP responses, finalist meetings, and client presentations, with emphasis on integrated pharmacy and medical solutions

Collaborate with internal and external subject matter experts and third parties to drive seamless implementation and operational readiness

Build and maintain strong, trusted relationships with clients, stakeholders, and partners to drive satisfaction and long-term retention

Track progress against milestones, maintain detailed documentation, and ensure transparency in reporting and status updates

Promote continuous improvement by identifying opportunities to enhance implementation processes, tools, and best practices

Demonstrate strong project management discipline, including prioritization, organization, and execution to deliver an exceptional onboarding experience

Provide support for broader business initiatives and special projects, as needed

Mentor and support the development of team members, providing training, guidance, and knowledge sharing to strengthen team capabilities and consistency in delivery

Certain times of year may require meeting participation, travel, service support or other requirements outside of standard business hours, including weekends

Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance

Required Qualifications:

Bachelor’s degree preferred or equivalent experience

5+ years of demonstrated experience in pharmacy benefit management (PBM), regional or national health plan, and/or third-party administrator (TPA) implementation setting

Deep understanding of medical plan administration as it relates to networks, tiering, and cost-share differentiation

Prior knowledge of medical and pharmacy plan types such as PPO, POS, EPO, HDHP, …