Transfer--Sheriff's 911 Call Dispatcher

The Position

Class Code 29010: Sheriff's 911 Call Dispatcher

Transfer job postings are for County of Sacramento employees only.

In order to be qualified for a transfer:

1. You must meet the Minimum Qualifications of the new job.

2. The difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into, must be less than 5%.

There are three different transfer types that you may qualify for: interdepartmental transfer, interclass transfer, and voluntary demotion. These different transfer types are defined as:

• Interdepartmental transfer - a transfer in the same class from one County department to another.
• Interclass transfer - a transfer from one job class to a different job class. In addition, the difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into, must be less than 5%.
• Voluntary demotion - a transfer into a job class that pays less than 95% of your current class salary.

If you are requesting an interclass transfer or voluntary demotion, either action is a change in class. Whether the change is a transfer or a demotion depends upon the difference between the maximum salary rates of the requested and incumbent classes. Personnel Ordinance, Section 2.78.294, or the applicable labor agreement sets the criteria for determining the maximum difference allowed. Personnel Ordinance, Section 2.78.228 defines demotion.

The Sheriff's 911 Call Dispatcher receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions.

Examples of Knowledge and Abilities

Knowledge of

• Modern office equipment
• Proper English usage, grammar, punctuation, spelling, vocabulary
• Modern dispatch equipment
• Report writing techniques
• Major streets, highways, and districts in Sacramento County

Ability to

• Speak English clearly and concisely
• Remain calm and courteous while dealing with the public under stressful circumstances
• Deal with highly stressful situations
• Take accurate notes and prepare concise reports using information from callers
• Operate modern office equipment
• Read maps to identify major geographical points and streets in Sacramento County
• Operate communications equipment used by the Sheriff's Department
• Analyze situations accurately and take effective action
• Follow written and oral directions
• Learn relevant laws, rules, and regulations

Employment Qualifications

Minimum Qualifications

One year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations.

Note: Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month.

Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy.

Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here or by obtaining the requirements from the Employment Services Division office.

Special Requirements

1. Criminal History and Background Check: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department.

2. Prior to appointment, applicant must successfully pass a medical examination and psychological screening.

3. Must be able to visually distinguish between red, green, and orange colors.

4. Normal hearing in both ears, and good eye/hand coordination and finger dexterity

5. Hours of Work: Applicants must be willing to work shift assignments, holidays, and weekends as required.

Special Requirements For Some Positions In This Class

Some positions in this class may require the ability to speak, read and/or write fluently, and to understand a language other than English.

When required, these special skills may be used in performing such tasks as the following:

1. Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited.

2. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited.

Application and Testing Information

How to Apply

The County of Sacramento application form and responses to the Suppleme…