Customer Service Agent

Summary

Business Development Center Representatives are responsible for lead generation activities in support of the company’s sales and service goals. Experience in either a Call Center, Customer Service or an Automobile Business Development Center environment is preferred. You'll be responsible for answering inbound service calls setting appointments and other service related activates in support of the business.

Essential Duties and Responsibilities

• Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales or service appointments.
• Log ALL customer comments into CRM system.
• Re-schedule “no-show" customer appointments.
• Follow-up with appropriate departments to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Purify and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule an appointment.
• Notify necessary departments to inform of appointments set.
• Forward ANY customers concerns to the correct department Manager and follow-up.

Job Requirements

• Pleasant and engaging phone person
• Dealership experience preferred
• Call Center experience a plus
• Strong phone and written customer communication skills
• Proven track record
• Strong record of positive Customer Satisfaction results
• Team-oriented
• Submit to and successfully complete background check and pre-employment drug test
• Valid driver's license with good driving record

Competitive Salary / Commission, Health, Vision, Dental, 401 K match, Employee discounts.

Job Types: Full-time, Part-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• Day shift

Education

• High school or equivalent (Preferred)

Experience

• BDC / Call Center: 1 year (Preferred)

License/Certification

• Driver's License (Required)

Work Location: In person