Sr Loan Operations Associate

Senior Loan Operations Associate – Job Description

This position supports the Loan Operations Manager in overseeing the Loan Operation functions by assisting with day-to-day operations, workflow coordination, compliance monitoring, and staff support in the lending division of the Bank.

Statement of Expectations

Prism Bank expects all employees to comply with the responsibilities of their assigned positions to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner.
• Represent Prism Bank with a high level of integrity and professionalism.
• Maintain knowledge and understanding of banking rules, regulations, laws, and all internal policies and procedures.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Maintain a high level of rapport with other departments of the Bank and all co-workers.
• Possess a work ethic that includes neatness and punctuality.
• Exhibit a professional, business-like appearance and demeanor.
• Answer all voicemails and emails within 24 hours of receipt.
• Confer with management concerning questions, procedures, necessary information, and problem resolution.
• Complete and attend all required training.
• Maintain satisfactory attendance.
• Maintain confidentiality of sensitive information.
• Follow policies, systems, and controls to ensure compliance with regulations, laws, and internal procedures.

Essential Functions

• Assist the Loan Operations Manager in overseeing daily loan operation and document preparation activities.
• Coordinate workflow between lending staff, credit department, and loan operations to ensure efficiency and accuracy.
• Review loan files for completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Assist with monitoring TRID compliance, including timely Loan Estimates and Closing Disclosures.
• Support the tracking and clearing of loan exceptions within the nCino Covenant Tracking system.
• Assist in ensuring HMDA data is accurately collected, entered, and reported in a timely manner.
• Help monitor SBA loan processing, including 7(a), 504, and 1502 reporting support.
• Review daily reports such as file maintenance logs, master change reports, and exception tracking reports.
• Assist in clearing unposted transactions and researching discrepancies.
• Support audit and exam preparation, including gathering documentation and tracking exceptions to resolution.
• Assist in maintaining imaging systems (CenterDoc or equivalent), ensuring proper indexing and document retention.
• Help monitor participation loan activity, including payments, documentation, and communication with participating institutions.
• Ensure proper tracking of insurance (hazard and flood) and assist with follow-up communications.
• Stay current on regulatory changes and assist with implementing updates to procedures and controls.

Operational Support Responsibilities

In support of the Loan Operations Manager, this role assists with oversight and/or performance of:

• Booking and indexing new, renewed, and modified loans.
• Preparing and reviewing LaserPro documentation.
• Monitoring covenants and exceptions for accuracy and completeness.
• Posting loan payments and transactions.
• Processing wires and assisting with SBA reporting.
• Filing and maintaining UCC documentation.
• Monitoring construction loan documentation and inspection reporting.
• Assisting with GL balancing and reconciliation of loan-related accounts.
• Preparing payoff statements and processing payoffs.
• Processing escrow disbursements for taxes and insurance.
• Managing incoming documentation and exception tracking.
• Supporting vendor invoice processing and payment coordination.

Performance Objectives & Goals

• Support the development and maintenance of strong quality control processes within Loan Operations.
• Ensure high accuracy in loan documentation, booking, servicing, and reporting functions.
• Assist in maintaining compliance with all regulatory and internal policy requirements.
• Promote efficient workflows and timely completion of all loan operational tasks

Additional Responsibilities

• Perform other duties as assigned.
• Assist Loan Operations Manager and team members as needed.
• Provide backup support across Loan Operation functions.

Physical Activities Required to Perform Essential Functions

This is sedentary work that requires the following physical activities:

• Sitting or standing for extended periods
• Repetitive motions and finger dexterity
• Talking, hearing, and visual acuity
• Occasional lifting (up to 10 lbs)
• Occasional stooping or kneeling

Reasonable accommodations may be made for qualified individuals.

Working Conditions

• Work is performed in environmentally controlled office settings.
• May occasionally be exposed to moderate noise levels.
• Reasonable accommodations may be made as needed.

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