Customer Support Representative - Bilingual

Spanish will be test by a Spanish speaker during interview through questions.

Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training and training is onsite for 4 weeks

• High School Diploma or equivalent
• Bilingual (English and Spanish)
• Prior customer facing role or call center experience desired
• Customer and team focused
• Excellent verbal and written communication skills
• Able to work in multiple internet based systems
• Provide quality service to internal and external customers.
• Handle incoming customer calls, emails and web inquiries regarding products and warranties
• Ensure a timely and professional response
• Enter all relevant information regarding inquiries into system
• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information
• Advise customers on newly available products and programs to promote the brand and drive overall sales
• Follow up with customers as requested

Skills:

Call Centers, Communication Skills, Customer Relations, Customer Support/Service, English Language, High School Diploma, Multilingual, Presentation/Verbal Skills, Product Programs, Revenue Growth, Spanish Language, Time Management, Writing Skills

About the Company:

INFOTREE GLOBAL SOLUTIONS