Project Manager – Genesys Cloud CCaaS

Project Manager – Genesys Cloud CCaaS

Location: Remote (Jacksonville area strongly preferred)

Contract: Contract Position

Travel: Occasional travel to the Jacksonville area may be required for project meetings and key milestones.

About the Opportunity

Our client is a healthcare technology consulting and managed services organization supporting a major healthcare system through a large-scale contact center and communications modernization initiative. They are seeking an experienced Project Manager with strong Genesys Cloud expertise to lead enterprise customer experience and CCaaS transformation projects.

This role will focus on the deployment and optimization of Genesys Cloud while partnering with healthcare stakeholders, technical teams, vendors, and executive leadership. The successful candidate will play a critical role in ensuring projects are delivered on time, within budget, and aligned with business objectives.

Candidates with previous healthcare experience are highly preferred, as this position supports a large healthcare environment where contact center operations and communications technology play a critical role in patient access, customer experience, and organizational operations.

Must-Have Requirements

• Genesys Cloud implementation experience required
• Experience leading enterprise CCaaS deployments and migrations
• Large-scale telecom or contact center project experience
• 3+ years of Project Management experience
• 3+ years of Consulting experience
• 3+ years of healthcare industry experience
• Experience managing project budgets, schedules, risks, and executive stakeholders
• Strong client-facing communication and stakeholder management skills
• Experience coordinating cross-functional technical and business teams

Strongly Preferred

• Previous employment with a healthcare provider, hospital system, healthcare consulting firm, healthcare MSP, or healthcare technology organization
• Experience supporting healthcare contact center or patient access initiatives
• Experience working within healthcare or hospital environments
• Zoom Voice experience
• Unified Communications experience
• Telecom migration and modernization experience
• Experience responding to or supporting RFP and RFI initiatives
• PMP Certification

Responsibilities

Lead large-scale Genesys Cloud deployment and modernization initiatives for healthcare clients. Manage project planning, scheduling, budgeting, resource coordination, risk mitigation, and stakeholder communications throughout the project lifecycle.

Partner with business leaders, operational stakeholders, technical teams, and third-party vendors to ensure successful implementation of customer experience and contact center technologies. Drive project governance, facilitate meetings, manage dependencies, and proactively resolve issues that could impact delivery.

Develop and maintain project plans, executive status reports, meeting documentation, and client-facing deliverables. Monitor project progress, communicate key milestones, and ensure projects remain aligned with organizational objectives and client expectations.

Serve as a trusted advisor to stakeholders while helping drive successful adoption of modern CCaaS technologies and supporting broader healthcare technology transformation initiatives.

This is an excellent opportunity to join a highly visible healthcare modernization effort and play a key role in transforming customer experience and contact center operations within a major health system environment. While the position is remote, candidates located in or near the Jacksonville market are strongly preferred due to periodic onsite collaboration and stakeholder engagement requirements. Candidates outside the area must be comfortable traveling onsite approximately once per month for key project meetings, planning sessions, and major project milestones.

Job Type & Location

This is a Contract position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $40.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 13, 2026.

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