Client Support Specialist

Ministry Brands is looking fora Client Support Specialist, Background Screeningto join our growing team!

Who weare

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagementtoolsand background screening solutions for faith-based,non-profitand for-profit organizations. Weservemore than95,000 customersas a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communitiesmakesus stronger together andenhancesour ability to advance digital transformation for the greater good.

As a part of Ministry Brands, we are a fast growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Our mission is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service and commitment to excellence.Come bea part of a rapidly expanding organization that fosters employee engagement, as well as personal and professional growth!

Working Location:This is a hybrid role based out of our Tampa, FL or Tulsa, OK offices. In this role, you will workfrom home2 days per weekand in the office location 3 days per week.

Quarterly Incentive Program

This position is eligible to participate in our quarterly incentive program. Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets. Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance.

What you'll do

• Provide user support to improve the experience of customers and/or end-users of their assigned product.
• Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls
• Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.

Who you are

• Experiencein customer service, support, or other customer-facing roles
• High school diploma or an equivalent combination of education and experience
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrated ability to learn and understand ticketing software applications
• Excellent verbal and written communication, organization, and follow up skills
• Clearly describe technical detail in emails and calls
• Discern appropriate resolution and escalation paths
• Ability to work effectively and accurately within a fast-paced, deadline-driven environment

Benefit offeringsdesignedto promote a life of balance!

At Ministry Brands, we recognize that your career is just one importantpieceof your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.

Robust healthcare options- Options include a plan that is 100% covered by Ministry Brands foremployee onlycoverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose fromin order tofind what works best for them.

Flexible paid time off -There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to80 hoursof paid sick/safe leave. We also feature11.5 daysof fully paid holidays!

Paid parental leave- Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support-Ministry Brands is a stigma free company with the National Alliance on MentalIllness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professionaldevelopmentreimbursement-Ministry Brands aims to support your professional development and empower you to drive your career by providing financialassistanceto our associatesseekingto further their education and career.

Employee Recognition & Rewards -At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers em…