Sales Operations & Growth Enablement Manager
Serhant · Remote, USA · Posted Jun 8, 2026
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About SERHANT.
SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.
About the Role
The Sales Operations Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization.
The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment. They will work closely with executive leadership to ensure the Growth team operates efficiently, follows process, leverages technology effectively, and has the data necessary to make informed decisions.
Responsibilities
CRM Ownership Administration
Serve as the primary owner and administrator of the Growth Department CRM.
Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements.
Monitor CRM adoption, compliance, and data integrity across the department.
Develop dashboards and reporting that provide visibility into team activity and performance.
Conduct regular CRM audits to ensure accuracy and completeness of data.
Identify opportunities to improve CRM processes and automation.
Create and maintain CRM training materials, SOPs, and best practices.
Train, onboard, and support all users on CRM functionality and processes.
Partner with leadership to evolve the CRM as the department grows and expands into new markets.
Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners.
Reporting Analytics
Produce weekly, monthly, quarterly, and annual performance reports.
Track and analyze key recruiting and growth metrics including:
identify trends, opportunities, bottlenecks, and areas for improvement.
Provide actionable insights and coaching recommendations based on performance data.
Build scorecards, dashboards, and forecasting tools for leadership and team members.
Maintain department KPI tracking and forecasting models.
Meeting Presentation Management
Create PowerPoint presentations and supporting materials for:
Team Meetings
Leadership Meetings
Recruiting Trainings
Market Launches
Strategic Planning Sessions
Assist leaders in creating professional, executive-level presentations.
Prepare agendas, supporting documents, and post-meeting action items.
Accountability Performance Management
Monitor team performance against established benchmarks and goals.
Generate accountability scorecards and performance reports.
Identify coaching opportunities and performance gaps.
Support leadership in driving consistency, accountability, and execution.
Maintain visibility into team activity levels and KPI attainment.
Process Improvement Operations
Identify operational inefficiencies and implement solutions.
Document and maintain departmental processes and standard operating procedures.
Assist with implementation of new technology and systems.
Support onboarding and training for new team members.
Lead special projects related to recruiting growth, market expansion, and operational excellence.
Onboarding Growth Team members
Facilitate onboarding calendar
Prepare all new hire documents
Deliver 30-60-90 day
Support driving to production
*The company reserves the right to add or change duties at any time.
Qualifications
- 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role.
Experience owning and administering CRM platforms.
Advanced Microsoft Excel and PowerPoint skills.
Real estate industry experience, preferred but not required.
Experience supporting recruiting, sales, or growth organizations.
Experience building reporting infrastructure from the ground up.
Familiarity with Power BI, Tableau, Looker, or similar business intelligence tools.
Skills
Excellent project management and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and presentation skills.
High attention to detail and commitment to accuracy.
Strong reporting, analytics, and dashboard-building capabilities.
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
The national base pay range for this position within the United States is $90,000 - $100,000 USD.
Your Location
This position is remote eligible. Th…