Insurance Customer Service Representative
Sherrill Insurance Agency · Tampa, Florida · Posted Jul 2, 2026 · $131,000 to $158,000 a year
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We’re seeking an organized and highly motivated insurance account manager to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems. This is a chance to build on your experience, with plenty of room for growth. If you’re looking to take on an important account management role during this period of high-growth as we attain new business, we’ll provide the training you need to succeed in this position. Start your application today!
Compensation:
131,000 - 158,000 yearly
Responsibilities:
- Assist with the renewal process and any policy updates by providing competitive quotes
- Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
- Communicate regularly with key industry reps regarding industry standards, insurance products, current rates, coverages, insurance policies, and carriers so that you are always ready to help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address new rules and policy updates
- Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process
- Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage
Qualifications:
- Associates or Bachelor’s degree required, or commensurate insurance industry experience
- Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
- Active insurance license in your state or willing to get licensed in 90 days
- Insurance experience as an insurance agent or other position is preferred but we will provide training as needed for the right fit and skillset
- Candidates should be very strong communicators and problem solvers, and have great follow-up skills
About Company
Sherrill Insurance Agency partners with Fortune 500 and Fortune 100 companies to market and sell their products.
- No cold calling
- No Prospecting
- All Lead-based Sales
- Six-figure Mentorship
- Training