Account Manager, Ticket Services (GSV)

About the Position

The Golden State Valkyries are looking for an Account Manager to support our season ticket holders as part of our Ticketing team. To be successful in this role, you will need to be flexible and proactive in order to provide exceptional service to our clients in a fast paced and high pressure environment. This position reports to the Director, Ticket Sales and Service.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in Oakland with frequent travel to San Francisco for games, events, and meetings.

Key Responsibilities

Expand, enhance, and sustain relationships with an assigned book of season ticket holder accounts

Lead department projects and/or game night responsibilities

Identify, troubleshoot, and resolve a wide variety of issues related to season tickets and memberships

Maintain frequent communication with clients, providing detailed knowledge of all products and services offered by Golden State Valkyries

Answer routine phone calls related to game night logistics, customer profile changes, and account transactions

Participate in annual projects related to seat relocation, renewals, and playoffs

Other duties as assigned

Required Experience and Skills

Bachelor’s degree or equivalent work experience

Minimum 2 years of customer service experience

Proficiency in Microsoft Office Suite

Strong interpersonal, written and verbal communications skills

Ability to build positive relationships with clients and peers at all levels within the organization

Ability to efficiently lead and prioritize multiple projects at once

Time Commitment

Ability to maintain a flexible schedule as evenings and weekends may be required

Compensation

$24.00 Per Hour + Bonus (OTE Approx: $84,000)

Comprehensive Medical, Dental and Vision benefits for employees and dependents

Employer 401K match

Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves

Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

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