Estate Hospitality Manager

Leadership & Staff Management

Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service with a hands-on approach and active floor presence.

Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.

Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff.

Ensures all training materials and SOPs are accurate, up-to-date, and any changes are effectively communicated.

Provides individualized coaching and development to promote team member growth and retention.

Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences.

Represents the estate at select industry and trade events as a brand ambassador.

Guest Experience & Operations

Delivers a world-class guest experience, guiding visitors through personalized tastings that reflect our commitment to craftsmanship and service.

Maintains impeccable presentation standards in the Tasting Room, ensuring the environment aligns with the elegance of our brand.

Oversees tasting room operations, including inventory control, reservation management, quality assurance, and guest satisfaction.

Cultivates relationships with high-value guests, members, and collectors to nurture loyalty and long-term brand advocacy.

Sales & Financial Performance

Shares daily/weekly budget and performance data—including wine and merchandise sales, membership growth, and staff training—with the Senior Estate Manager.

Partners with the Merchandise and Marketing teams to drive merchandise and wine sales.

Leverages guest insights and data capture to optimize sales performance, membership growth & retention, and overall profitability.

3–5 years of hospitality operations management experience, with a proven track record of leading a sales-driven team; experience in the wine industry is required MICHELIN & Forbes experience is a plus

Strong hands-on leadership and team development skills; proven success in recruiting and hiring high-performing team members

Proven ability in mentoring and developing teams to drive club conversion performance through effective storytelling, coaching, and customer engagement strategies

Strong sales background with the ability to promote and sell luxury products

Passion for wine, hospitality, and delivering luxury guest experiences

Exceptional communication skills with the ability to engage guests and staff at all levels

Proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint

Ability to manage budgets, track performance metrics, and drive sales results

Bachelor’s degree in hospitality management or a related field

Strategic thinking and problem-solving abilities with a focus on operational excellence

Valid Alcohol and Food Handlers cards (e.g., ServSafe, TIPS) or must obtain upon employment

Introductory wine certification (WSET, CMS, etc.) is a plus

Availability to work weekends, evenings, and holidays as needed

Pay Range: $90,000 - $95,000 base salary and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations

virtual mental health resources

life coaching

engaging employee community groups

cash rewards for healthy habits and fitness reimbursements

library of on-demand fitness videos

Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.

Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.

Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.

Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.

Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com .

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