Customer Care Advisor

Job Description:

The Customer Care Advisor at Starbucks is responsible for delivering outstanding service while supporting the day-to-day operations of the store. This role includes preparing beverages, assisting customers, and helping maintain an efficient workflow in a fast-paced café environment. The position emphasizes creating a friendly atmosphere, upholding product quality, and ensuring a positive experience for every customer.

Responsibilities:

• Prepare coffee, espresso, and cold drinks in accordance with company recipes and quality guidelines.
• Take customer orders accurately and handle cash and card transactions efficiently.
• Provide courteous, timely, and personalized service to enhance the customer experience.
• Prepare food items while following all food safety and hygiene standards.
• Keep work areas, equipment, and customer spaces clean and organized.
• Replenish inventory such as cups, ingredients, and supplies during shifts.
• Support drive-thru service operations when required.
• Work closely with team members to ensure fast and accurate order delivery.

Qualifications:

• Prior experience in customer service or food service is an advantage but not mandatory.
• Ability to perform well in a high-energy, fast-paced environment.
• Excellent communication and interpersonal abilities.
• Basic numerical skills for handling transactions.
• Willingness to work flexible hours, including mornings, evenings, weekends, and holidays.

Benefits:

• Comprehensive health, dental, and vision coverage for eligible employees.
• 401(k) retirement plan with company matching contributions.
• Paid time off based on eligibility.
• Employee discounts and free beverages during working hours.
• Access to tuition assistance programs.
• Tip sharing and opportunities for performance-based pay increases.

About Us:

At Starbucks, we strive to create an inclusive and welcoming environment where both customers and employees feel appreciated. Our team members are essential in delivering quality service and building meaningful connections within the community.