Telecommunicator

The telecommunicator acts as a primary emergency contact, a general information center and a message relay center for the campus. This position coordinates dispatch and deployment of Security and Facilities personnel.

This is a part-time, benefits eligible, hourly position with a hiring range of $21.91 - $26.09 per hour.

Core Responsibilities:

Works in the Public Safety Telecommunications Center as the primary telephone contact for college matters after regular business hours, on weekends, and during academic breaks 365 days a year.

Answers calls to emergency and business telephone lines and email. Serves as the first point of contact regarding emergencies, complex incidents, and requests for service.

Prioritizes calls and initiates emergency protocols and notifications as needed. Handles sensitive information discreetly and maintains necessary communications with law enforcement, fire departments, rescue squads, and hospitals.

Coordinates dispatch and deployment of college personnel through professional radio and telephone communications.

Monitors life safety and facility systems, including fire & security alarms, 911 call notifications, and HVAC systems for alarms associated with ammonia leaks, temperature fluctuations, pump failures, and water levels.

Monitors the card access system to ensure the security of buildings, identify unauthorized access attempts, issue appropriate access privileges, and maintain lock/unlock schedules.

Documents communications, activities, and incidents in a shift log.

Provides educational information and referral services to community members.