Cashier Team Lead

Company Overview:

Lowe’s Companies, Inc. is a leading FORTUNE® 50 home improvement retailer, serving millions of customers each week across the United States. With over 1,700 stores and nearly 300,000 team members, Lowe’s is dedicated to delivering top-quality products, exceptional customer service, and meaningful community engagement nationwide.

Role and Responsibilities:

As a Cashier Team Lead at Lowe’s, you will lead the Front End team, ensuring customer transactions are processed quickly and accurately while maintaining a positive shopping experience. You will set the standard for service excellence and uphold store safety and operational guidelines.

• Manage and assist customers at multiple assisted self-checkout stations.
• Greet customers proactively, suggest products and services, and ensure a seamless checkout process.
• Provide SMART customer service by adhering to Lowe’s service policies and procedures.
• Support customers in locating, selecting, carrying, or loading merchandise as needed.
• Answer questions from customers and staff, offering project assistance when necessary.
• Supervise, coach, and support Front End and Loader team members.
• Handle sales transactions, returns, refunds, and manage cash as required.
• Open additional registers to maintain coverage and reduce wait times.
• Inspect returned merchandise for damage and manage online and customer orders.
• Assist with price checks, product lookups, and inventory management.
• Monitor store entrances and exits, respond to alarms, and help prevent theft.
• Maintain store cleanliness and safety standards in all work areas.
• Operate store equipment such as Zebra phones, registers, CCTV systems, and paint mixers.
• Follow safety protocols including proper use of top stock safety measures, aisle blockers, and powered equipment with tether lines.
• Perform other related duties as assigned.

Required Skills and Experience:

• Less than 1 year of experience using computers for data entry or information retrieval.
• Under 1 year of experience with retail technology such as smartphones or tablets.
• 1 to 2 years of experience working as a retail cashier.
• Ability to lift up to 15 pounds, with or without reasonable accommodations.

Preferred Qualifications:

• High school diploma or equivalent.
• 1 to 2 years of experience in product identification and sales, including credit card transactions, installations, and protection plans.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in various Lowe’s store departments.
• 1 to 2 years of supervisory experience, including coaching, delegating, evaluating, and training staff.
• Less than 1 year experience identifying shoplifting behaviors such as concealed items or altered price tags.

Compensation and Benefits:

Starting pay depends on experience, education, and location. Lowe’s offers competitive wages along with a comprehensive benefits package designed to support your growth both personally and professionally. For more information about benefits and eligibility, please visit Lowe’s careers website.

About Lowe’s:

Lowe’s is an equal opportunity employer committed to a diverse and inclusive workplace. We apply all personnel policies without discrimination based on race, color, religion, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity, marital status, military or veteran status, genetic information, or any other protected status under applicable laws.