Floor Supervisor Casino

The Floor Supervisor Casino is responsible for overseeing all assigned table games and supervising team members to ensure strict adherence to safety protocols, gaming integrity, security standards, and all applicable Company and regulatory policies and procedures.

**Key Duties and Responsibilities:**

Maintain continuous presence and circulation throughout the assigned gaming area to monitor operations and ensure compliance

Demonstrate comprehensive knowledge of all assigned table games, including rules, procedures, and payout calculations

Accurately calculate and verify all gaming payoffs and financial transactions

Monitor and enforce strict compliance with gaming regulations, Company policies, and established procedures

Utilize gaming management systems to access player credit information and process credit issuance in accordance with Company guidelines

Cultivate and maintain superior customer relations by evaluating player activity and extending complimentary services strategically to enhance player retention and Company reputation

Provide direct supervision, coaching, and professional development support to assigned dealers and gaming staff

Conduct formal performance evaluations for designated team members on an annual basis

Inspect and monitor the integrity of gaming equipment, including cards and dice, and authorize new equipment for use only after thorough verification

Address customer concerns professionally and escalate complex issues to the Shift Manager when appropriate

**Required Qualifications:**

Minimum age of 21 years

Comprehensive knowledge of all table games, gaming regulations, and Company policies

Excellent verbal and written communication skills with demonstrated ability to interact professionally with diverse individuals

Strong customer service orientation with proven ability to manage player relations effectively

Ability to obtain and maintain all necessary gaming licenses and certifications as required by regulatory authorities and the Company

Proficiency in mathematical calculations and financial transaction verification

Demonstrated ability to work in a fast-paced, high-pressure gaming environment

**Preferred Qualifications:**

Prior experience as a casino floor supervisor or in a supervisory capacity within the gaming industry

Proficiency with gaming management systems and player tracking software

Experience in staff supervision, performance evaluation, and professional development

Knowledge of gaming equipment inspection and integrity verification procedures

Certification in responsible gaming practices or gaming compliance

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.