Community Health Worker, Patient Engagement

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do

Note: The primary location for this role is remote in Newark, NJ, but will entail frequent travel throughout the area.

As part of the Patient Engagement Team, this role supports patients in re-engaging with Imagine Pediatrics services, ensuring they receive appropriate support by meeting them where they are. The role partners with an interdisciplinary team to address patient needs and enhance re- engagement of patients who were previously enrolled but did not complete onboarding or have not actively utilized services, ensuring they are supported in reconnecting with Imagine Pediatrics care. You will:

Serve as a community-based, patient-facing resource , building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas

Provide hands-on support to patients and caregivers , including assisting with program re-enrollment, onboarding, and mobile app setup and utilization

Preform telephonic outreach to caregivers of attributed patients to re-engage children in care, support seamless onboarding, and re-engage those who missed their initial onboarding visit or have not utilized services post-onboarding.

Educate patients and caregivers on Imagine Pediatric services and available community resources , ensuring they understand how to access care and support

Maintain and gather up-to-date knowledge of local community resources (e.g., social services, healthcare providers, SDOH supports) and connect families to appropriate services

Conduct community events and facility rounding to engage eligible patients, strengthen relationships, and support ongoing program participation

Partner with our Behavioral Health teams and local behavioral health providers to support safe patient discharge planning and ensure seamless connection to community-based resources and ongoing care.

Partner with caregivers, families, and facility staff to identify and address barriers to engagement, and access to care and work with leadership on ensuring workflows exist to enable access to care

Collaborate closely with the Patient Engagement Team (Outreach Enrollment) , including Outreach Specialists and Registered Nurses , to support patient re-engagement goals

Support non-clinical care coordination efforts in the community , including assisting with:

Connecting patients to primary care providers

Facilitating pharmacy access and medication-related needs

Providing basic discharge and follow-up support

Addressing social determinants of health (SDOH) needs

Removing barriers to care and service access

Support outreach efforts through outbound engagement calls , as needed, to assist with enrollment, follow-up, and achievement of patient engagement metrics

What You Bring How You Qualify

First and foremost , you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will need:

A valid driver’s license

A bachelor’s degree

Bilingual (Spanish) required, Medical Interpreter Certification preferred

Ability to travel frequently

3+ years of experience in a healthcare setting (patient-facing hospital or facility role)

Ability to navigate ambiguity, think critically, take initiative, and stay organized

Ability to manage multiple tech platforms

Experience working in a patient-facing hospital or facility role

Experience working as part of an interdisciplinary team

National Community Health Worker Certification highly preferred

What We Offer (Benefits + Perks)

The role offers an hourly range of $23 - $28 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

Competitive medical, dental, and vision insurance

Healthcare and Dependent Care FSA; Company-funded HSA

401(k) with 4% match, vested 100% from day one

Employer-paid short and long-term disability

Life insurance at 1x annual salary

20 days PTO + 10 Company Holidays 2 Floating Holidays

Paid new parent leave

Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

Our Values:

Children First. We put t…