Healthcare Office Manager (Portland)

Overview

This role is generally responsible for the non-clinical aspects of the daily operations of a medical practice and for ensuring best business practices for the office. The Office Manager must be fully engaged in the unique environment and clientele of a healthcare setting, as well as in interactions with clinicians, other practices, and the community, and in compliance with governmental regulations.

This role is exempt and reports to the Director of Clinical Operations as well as the physicians of the practice.

Responsibilities

Oversee the financial performance of the revenue cycle

Coordination of the day-to-day operations of the practice

Develop, implement, and maintain office policies and procedures

Coordinate physician outreach and practice development

Interview and train a productive medical office team and conduct performance reviews

Supervise patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting

Ensure staffing is appropriate for day-to-day operations

Maintain and manage all filing and organizational systems for the practice

Ensure patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences

Promote excellent customer service by all levels of staff

Ensure regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations

Coordinate staff meetings for administrative and clinical staff

Coordinate logistics for internal and external meetings and conferences

Administrative tasks related to obtaining and maintaining AAAASF certification,

Assist with and provide project management on ad hoc projects

Obtain and maintain physician and clinician credentialing and licensing

Management of insurance contracts and renewals

Liaison with hospital affiliations

Requirements

Minimum of 2-3 years in a medical office setting

2 - 3 years in a supervisory or management position

Knowledge of business and accounting processes usually obtained from an Associates or Bachelor's degree in Business Administration, Accounting, or Health Care Administration

Knowledge and experience in all aspects of billing

Knowledge of regulations related to Medicare, Medicaid, and commercial insurance

Human resources experience in hiring, supervision, and performance reviews

Knowledge of HIPAA and labor law

Strong customer service skills

Skill in writing policies and procedures

Skill in using healthcare software and computer systems

Knowledge of maintaining supplies and equipment for the medical setting

Multitasking and problem-solving skills

Professional communication and presentation skills, including face-to-face, email, telephone, and video conference

Knowledge of continuous process improvement concepts and practices

Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen

Compensation

$85,000 - $95,000 per year. Negotiable based on skills and experience.

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