Senior Manager, Arrival & Departure System

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Senior Manager, Arrival and Departure Systems

The Senior Manager, Arrivals Departures System (ADS) leads the end-to-end configuration, integration, and operational delivery of the ADS platform for the Olympic and Paralympic Games. Reporting directly to the Director of Operations Insights, you will ensure accurate, timely arrival/departure data for accredited stakeholders (e.g., NOCs/NPCs, IFs, Media, IOC/IPC, Marketing Partners, dignitaries, and others) and co-ordinate seamlessly with Transport, Accommodation, Accreditation, Technology, and Delivery Partners. This role is responsible for ADS platform performance and readiness; partnering with functional owners for downstream operational execution. This role is highly dynamic and evolves with the lifecycle of the Games.

Key Responsibilities:

ADS Platform Ownership, Integration Release Readiness

Own the ADS platform end-to-end, taking responsibility for both the front-end user interface/user experience (UI/UX) as well as the backend administrative functions, database rules, custom reporting tools, and secure data distribution pipelines.

Configure, administer, and monitor performance across all events and planning phases (configuration, data collection, data management, and live operations).

Act as the product owner driving change delivery: translate complex stakeholder needs into a prioritized backlog (bug fixes, enhancements, new features), define clear acceptance criteria, coordinate testing/UAT, and manage platform cutovers.

Coordinate formal "go/no-go" implementation decisions, including managing the release calendar, platform freeze windows, and rollback plans.

Partner with engineering, QA, DevOps, and product managers to guarantee re-quired integrations and environments are production-ready.

Data Governance Reporting

Establish and enforce strict data standards, validation rules, change controls, role-based access, and audit trails.

Lead data collection windows and verification workflows to ensure secure data in-gestion (online entry and bulk upload).

Build operational dashboards and pre-defined reports (arrivals lists, transfer manifests, change logs) to inform daily operations and readiness reviews.

Maintain security, privacy, and compliance controls for participant data; operate formal risk registers and escalation paths.

Translate complex raw datasets into easily digestible operational dashboards, pre-defined executive reports, heat maps, and transfer manifests.

Stakeholder Services Enablement

Serve as the primary ADS point of contact for Responsible Organizations (ROs) and Delivery Partners.

Work in a dotted-line capacity guiding and collaborating with the O I Planning Team for the design, execution, and deployment of training materials, help re-sources, FAQs, and support resources.

Define and run the ADS helpdesk support model, managing intake, triage, and resolution communication.

Operational Planning Games-Time Delivery

Translate ADS outputs into integrated operational plans with Transport, Accommodation, Accreditation, and venue teams.

Enable Port(s) of Entry operations (air and other modes): align system outputs to arrival/departure plans, maintain day-by-day operating plans, and convene work-ing groups with Transport, Logistics, and Security.

Lead operational readiness exercises, table-top scenarios, and contingency plans for peak periods.

Run Games-time daily rhythms for issue triage, service recovery, and operational escalations.

Team Leadership Performance

Build, mentor, and command a high-performing technical and operational team.

Start hands-on with product, engineering, and implementation partners to deliver early system releases.

Scale and manage a team FTEs, Contractors and Volunteers, setting priorities, coaching for outcomes…