French Speaking Customer Service Agent - Work In Sofia, Bulgaria

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, proudly connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record in placing candidates in premier customer support services roles, we are renowned for our commitment to candidate experience, professional development, and long-term career success. At Mercier Consultancy Group, we don't just find you a job — we help you build a future.

Job Overview

We are currently recruiting for a French Speaking Customer Service Agent position in Bulgaria on behalf of a prestigious international client operating within the Customer Support Services industry. This is a fantastic opportunity for French-speaking professionals to launch or advance their career in a dynamic, fast-paced, and multicultural customer support environment based on-site in the vibrant city of Sofia. If you are passionate about delivering outstanding customer experiences and are looking for French-speaking jobs that offer real growth, this role is the perfect next step for you.

Key Responsibilities

Deliver high-quality customer support to French-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.

Handle customer enquiries, complaints, and requests in a professional, empathetic, and timely manner, working toward first-contact resolution wherever possible.

Accurately log all customer interactions, feedback, and resolutions within the company's CRM system, maintaining precise and up-to-date records.

Collaborate closely with team leaders and colleagues to identify recurring customer issues and contribute to process improvement initiatives within the customer support function.

Adhere to established service level agreements (SLAs), quality benchmarks, and performance KPIs as defined by the client and Mercier Consultancy Group's standards.

Escalate complex or sensitive customer cases to the appropriate department or senior team member in a timely and professional manner.

Participate actively in ongoing training sessions, team briefings, and knowledge updates to stay current with product information, service protocols, and industry best practices.

Promote a positive, solution-focused attitude that enhances the overall customer journey and contributes to team morale and performance.