Client Operations Manager; Customer Success​/Account Management Focus

Position: Client Operations Manager (Customer Success/Account Management Focus)

About the Role

We're looking for someone who thrives on organization, follow-through, and making things happen.

As our Client Operations Manager, you'll play a critical role in keeping our national accounts running smoothly—ensuring execution, communication, and coordination across our clients, customers, and internal team.

This is a high-impact role in a small, fast-moving company where you'll work directly with leadership, take ownership of key workflows, and help drive the day-to-day execution that keeps our business moving forward.

This role is fully remote; however, preference will be given to candidates located in Eastern or Central time zones due to retailer alignment.

This role will initially spend approximately 75% of time supporting Sales/National Accounts and 25% supporting VMI and inventory-related workflows. The allocation of time may shift based on business needs, requiring flexibility and adaptability as priorities evolve.

If you're someone who stays one step ahead, follows through on every detail, communicates confidently across different personalities, and takes pride in keeping things organized and on track—this role is likely a great fit.

What You'll DoSupport & Execute Across Key Accounts

• Keep day‑to‑day account activity moving—tracking priorities, timelines, and follow‑ups
• Coordinate orders, promotions, and new item submissions
• Help resolve issues quickly and keep communication flowing
• Support presentations, reporting, and account updates

Keep Operations & Inventory Running Smoothly

• Monitor inventory levels and flag risks early
• Track sales and order activity to identify trends or issues
• Support forecasting and replenishment processes
• Maintain reporting tied to performance and inventory

Drive Coordination & Accountability

• Act as the bridge between Sales, clients, and operational partners
• Ensure nothing falls through the cracks
• Push for follow‑ups and accountability
• Build strong relationships across stakeholders

What We Are Looking For

• Highly organized with strong attention to detail
• Excellent follow‑through
• Confident communicator who can adapt to different personalities
• Comfortable managing multiple priorities
• Proactive and self‑directed
• Strong Excel and data skills
• Background in account coordination or sales operations
• Strong proficiency with Microsoft tools (Excel, PowerPoint, etc.)
• Comfort leveraging AI tools and an automation mindset
• Process improvement mindset with ability to identify and drive efficiencies
• High level of confidence building and presenting slide decks to stakeholders

Nice to Have

• Experience in CPG, retail, or food & beverage
• Exposure to inventory management or supply chain
• Experience working with retailer or customer data

What Makes Someone Successful

• Strong organizational mindset
• Comfortable working across teams and personalities
• Able to push while maintaining relationships
• Problem‑solver
• Ownership mentality
• Ability to translate complex data into clear recommendations and drive decisions through stakeholders

Compensation

• Base Salary:

Starting At $90,000

• Bonus:

Up to 15%

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