Senior Engineer, Field Service

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Field Service Engineer – Senior / Principal Level (Austin, TX)

At ASM, our Field Service Engineers operate at the frontline of semiconductor innovation, directly supporting customers running the most advanced technology nodes in the world.

As a Senior or Principal Field Service Engineer, you will take ownership of complex technical challenges, drive resolution at speed, and play a key role in ensuring system performance, uptime, and customer success. You’ll work in high-impact environments where your expertise makes a direct difference, supporting technologies that power AI, 5G, and next-generation devices.

The Opportunity

You will begin with a structured 24-month assignment in Hillsboro, OR, where you will build on your technical foundation and develop deep expertise in ASM systems, operating methodologies, and customer support practices. Working alongside experienced field and product teams, you will gain hands-on exposure to complex semiconductor manufacturing equipment and processes, including vacuum technology, plasma systems, robotics, chemical delivery, advanced sensors, and control software. This phase is designed to ensure strong technical readiness, operational discipline, and alignment before transitioning into a critical role supporting a new site.

Following this training period, you will relocate to Austin, TX to play a key role in the startup of a new fab, joining a growing Field Service Engineering team from the ground up. In this environment, you will not only provide expert-level tool support but also operate as a technical lead—driving startup readiness, leading structured problem-solving efforts, coordinating escalations, and mentoring newer engineers.

This role offers high visibility and impact from day one, requiring you to build trusted customer relationships, establish strong technical and operational standards, and help scale a new operation successfully. Your work will directly influence system performance, uptime, and overall customer success, making you an integral part of both the immediate startup effort and the long-term growth of the organization.

What You Will Be Working On

Lead installation, qualification, maintenance, and repair of ASM semiconductor equipment at customer sites

Own and drive resolution of complex tool, system, and process issues

Perform in-depth troubleshooting and root cause analysis, delivering data-driven corrective actions

Manage and support customer escalations, coordinating cross-functional teams as needed

Analyze tool performance and proactively identify opportunities for improvement

Provide technical leadership on site, including mentoring junior engineers and technicians

Contribute to continuous improvement, including feedback to product engineering and design teams

Represent ASM with a strong customer-first mindset, building trust and long-term partnerships

What We Are Looking For

Strong experience in Field Service, Customer Engineering, or Product Support within semiconductor equipment or a related high-tech industry

Proven ability to troubleshoot complex electromechanical systems and resolve issues independently

Experience working in customer-facing environments with high expectations on uptime and performance

Deep understanding of semiconductor manufacturing environments, wafer fabs, and/or advanced process technologies

Ability to interpret schematics, diagnostics, and system-level data

Strong communication skills with the ability to clearly translate complex technical issues into actionable plans

Willingness to work on-site at customer locations in Austin, TX, train with us for 18-24 months in Hillsboro, OR and travel as required

What Sets You Apart

Track record of owning and resolving high-impact customer escalations

Ability to work independently on highly complex problems with minimal supervision

Experience mentoring or coaching less experienced engineers

Strong structured problem-solving approach and data-driven mindset

Ability to develop and present action plans to internal and external stakeholders

Deep expertise in areas such as vacuum systems, plasma, gas delivery, or semiconductor processes

Why ASM

At ASM, you won’t just support technology, you’ll help enable it.

You’ll be working on industry-leading equipment in one of th…