FHSP Support Specialist

Location: Los Angeles, CA

Salary: $26.44 per hour, non exempt

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and subsequently provide housing retention services after move in. The Housing Coordinator will work directly with tenants and ongoing case management to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agency (PHA) system as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues.

The Support Specialist does not have a fixed role within the FHSP, but instead works where they are needed for limited time periods in vacant Housing Coordinator positions. This position will not hold a permanent caseload or position in a specific team, instead, they will play an integral role with coverage for temporarily vacant Housing Coordinator positions. The Support Specialist is a versatile employee who are cross trained to have comprehensive knowledge of the various housing processes and programs within the FHSP to substitute for any Housing Coordinator role within the FHSP. This position will support various teams and focus on essential duties until the permanent employee returns, or the vacant position is filled. This position may also take on special projects as needed. It is an ideal role for those who are adaptable, enjoy variety, and want to broaden their knowledge across the FHSP and within the homeless system.

Position Responsibilities

Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable.

Coordinate program participants' move-ins into scattered-site units, project-based units, and enriched residential facilities.

Liaise between program participants and case management services.

Work with the Housing Acquisitions team to assist with housing placements and assignments.

Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks.

Respond to housing and tenant-related emergencies during normal business and after hours.

Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.

Educate community members about the housing needs of identified program participants and the impo…