Logistics Coordinator - Supply Chain & Analytics
Expeditors · Nashville, TN, United States · Posted Jul 2, 2026
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The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.
Responsibilities may include any/all of the below:
Ensure a smooth and timely freight process flow from shipment initiation through delivery
Prepare, handle, and process documentation, including house and master air waybills, commercial, and customs/regulatory documents
Accurately and timely update shipment and Order Management information in the operating system
Track, trace, and proactively manage shipments to ensure timely clearance and delivery, minimizing supply chain disruptions
Ensure export documentation and arrival notices are sent to destination on time
Execute accurate and timely client and vendor billing in line with customer SOPs, rate structures, and tariffs
Coordinate international shipments with customers and provide high-quality service through effective communication (email, phone, messaging, in person)
Build and maintain strong relationships with customers, vendors, and the Expeditors network (e.g., airlines, trucking partners)
Ensure full compliance with internal policies (OPS), customer requirements, and external regulations
Monitor reports to track performance, identify impact, and support development opportunities
Follow and maintain customer SOPs, ensuring updates are reflected in DLSOP
Continuously seek opportunities to improve processes and increase efficiency
Meet KPIs aligned with department, branch, product, and company goals
Escalate issues or decisions to management based on established guidelines when needed
Minimum Qualifications:
High School Diploma
Excellent customer service skills; friendly, courteous, empathetic and helpful
Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience, can withstand stress
Work effectively and productively with others
Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Fluent in English
Desired Qualifications:
Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
One year of work experience in a customer service related role
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
Please note, this opportunity does not sponsor work visas and has no relocation assistance.
All your information will be kept confidential according to EEO guidelines.
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems