German Speaking Rent-a-Car Consultant - Work In Sofia, Bulgaria

German Speaking Rent-a-Car Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing professionals in premium roles spanning numerous industries — including tourism, hospitality, finance, and technology — we pride ourselves on delivering a personalised, world-class recruitment experience. At Mercier Consultancy Group, we don't just find you a job; we help you build a career and a life you love.

Job Overview

Mercier Consultancy Group is currently seeking a talented and motivated German Speaking Rent-a-Car Consultant to join a dynamic, fast-paced team based on-site in Sofia, Bulgaria. This exciting German Speaking Rent-a-Car Consultant position in Bulgaria sits at the heart of the tourism industry, where you will serve as the primary point of contact for German-speaking travellers seeking premium vehicle rental solutions as part of their travel experience. If you are passionate about tourism, customer service excellence, and are looking for German-speaking jobs that offer genuine international career growth, this role was made for you.

Key Responsibilities

Serve as the dedicated consultant for German-speaking customers, assisting them with vehicle rental bookings, modifications, and cancellations within the tourism and travel sector.

Provide personalised vehicle recommendations tailored to each traveller's itinerary, budget, and tourism needs, ensuring an exceptional end-to-end rental experience.

Handle inbound enquiries via telephone, email, and live chat from German-speaking clients, delivering prompt, professional, and solutions-oriented responses at all times.

Process and manage rental agreements, payments, and customer documentation in accordance with company policy and tourism industry compliance standards.

Proactively upsell relevant add-ons such as insurance packages, GPS navigation, child seats, and additional driver options to enhance customer travel experiences.

Collaborate closely with tourism partners, travel agencies, and hospitality providers to ensure seamless coordination of vehicle services for guests.

Log and track all customer interactions accurately within the company's CRM system, maintaining high data integrity and service quality standards.

Escalate complex or unresolved customer issues to the appropriate teams, ensuring every German-speaking client receives a satisfactory and timely resolution.