Document Production Associate

Position summary

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job duties

(* denotes an “essential function”)

*Utilize appropriate logs and/or tracking software for all document production work

*Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

*Perform work in document production, proofreading, intake and workflow coordination functions, as needed

*Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction

*Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

*Communicate with team members, lead, supervisor or client on job or deadline concerns

*Meet contracted deadlines for service delivery to our clients

*Troubleshoot basic software or hardware problems

Help to foster a proactive environment of continuous service enhancement and relationship building with the client

Perform quality assurance on work, as requested

Adhere to Williams Lea Tag policies, in addition to client policies

Use equipment and supplies in a cost efficient manner

Working conditions

Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.

Ability to work overtime as needed.

Work is performed in a professional work environment.

Professional attire required.

Must be able to work sitting down most of the time.

High school diploma or equivalent

Minimum (1) year document production experience preferably in a legal, banking or large corporate environment

Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

Familiar with other software programs for editing and/or creating documents

Strong attention to detail; able to work on multiple projects simultaneously

Must have good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to exercise good judgment to make decisions that conform to business needs and policy

Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Ability to maintain professional composure when working with immediate deadlines

Ability to work both independently and collaboratively as part of a team

Ability to work in a fast paced environment

Ability to communicate professionally both verbally and in writing

Must be self-motivated with a positive attitude

Proven customer service skills are required in order to create, maintain and enhance customer relationships

The range of pay for this role at the noted RRD location is $15.91 to $21.63/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Wednesday to Sunday - 9:00am - 6:00pm ET

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.