Quality Engineer I

Quality Engineer – Connected Ecosystem

POSITION OVERVIEW

Quality Engineers on the Connected Ecosystem team are responsible for validating the integration of a wide variety of smart home devices within Alarm.com’s ecosystem. This role has a strong focus on functional testing of end‑to‑end systems and provides hands‑on exposure to the full product stack, including software, firmware, hardware, and networked systems.

This position is well‑suited for new graduates or early‑career Quality Engineers who are self‑starters, demonstrate a strong sense of ownership, and are eager to grow their technical skills. Successful candidates are strong problem solvers who are comfortable working with incomplete information, learning complex systems, and proactively identifying risk. You will be expected not only to execute tests, but to think critically about system behavior and drive quality improvements.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

You take ownership of assigned features or systems and proactively identify quality risks

You independently investigate issues, gather data, and propose next steps before escalating

You produce clear, actionable test documentation and bug reports

You continuously expand your technical understanding of the system under test

You collaborate effectively with engineering, product, and other QA teams to drive quality forward

RESPONSIBILITIES

Develop a strong understanding of product functionality, system architecture, and data flow

Write, execute, and maintain test plans, test cases, and supporting documentation

Perform manual end‑to‑end testing across hardware, firmware, software, and network components

Identify, log, track, and follow defects through resolution

Write high‑quality, detailed, and reproducible bug reports

Analyze logs, metrics, and system data to troubleshoot and identify root causes

Set up, configure, and maintain test environments, devices, and equipment

Triage urgent or high‑impact issues, prioritize appropriately, and propose solutions

Configure, maintain, and monitor test automation setups where applicable

Assess risk and determine appropriate test strategy based on system complexity and impact

Collaborate closely with developers, product managers, and other engineering teams

Continuously look for opportunities to improve test coverage, tooling, and processes

Other duties as assigned

REQUIREMENTS

Required

0–3 years of Quality Assurance or related technical experience

B.A. or B.S. in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Computer Science, or relevant discipline

Strong problem‑solving and analytical skills with a methodical approach to troubleshooting

Demonstrated technical aptitude and ability to learn new systems quickly

Ability to work across hardware, software, and networked systems

Comfort working with incomplete information and ambiguous problems

Strong attention to detail and a process‑oriented mindset

Self‑motivated with a demonstrated sense of ownership and accountability

Strong written and verbal communication skills

Team‑oriented mindset with the ability to collaborate effectively

Nice to Have

Exposure to test automation frameworks or tools

Familiarity with at least one programming or scripting language (e.g., Python, Java, JavaScript, C#, etc.)

Experience analyzing logs, system data, or network traffic

Exposure to IoT, embedded, or distributed systems

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM ?

Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.

Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!

Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.

Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.

Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week .

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com 's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is d…