Front Desk Receptionist and Administration

Front Desk Receptionist

Under the direct supervision of the Clinic Manager, this position provides administrative and secretarial support for the Clinic Manager and the clinic. In addition to typing, filing and scheduling, performs duties such as insurance verification, coordinating direct mailings, and working on special projects. Also, it answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload and recommend office practices or procedures changes.

Administration:

Greeting people upon arrival at OPSAM

Process proper paperwork

Verify insurance and ID

Scan front office documents

Check patient Insurance

Collect COPAYS

Answer phones

Prepare front office forms

Proper flow direction

All other duties as assigned

Quality Management:

~ Contribute to the success of the organization by participating in quality improvement activities.

Customer Relations:

Maintain professional working relationships with all levels of staff, clients and the public.

Be a team player and cooperate in accomplishing department goals and objectives.

Safety:

Maintain current knowledge of policies and procedures as they relate to safe work practices.

Follow all safety procedures and report unsafe conditions.

Know the location of the nearest fire extinguisher and emergency exits.

HIPAA/Compliance:

Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.

Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent, or unlawful behavior or activity.

Qualifications:

• High School Diploma or GED
• 1-2 years' experience in a physician office or hospital setting as a Front Desk Receptionist or registration preferred.
• Experience with different insurances
• Bilingual (English/Spanish/Tagalog).
• Familiarity with basic word processing, spreadsheet, and database applications.
• Accurate keyboarding skills.
• Ability to read and write, good verbal and written communication, time management, and interpersonal skills.
• Prioritize, meet deadlines, and exercise sound judgment.

Annual Requirements, Licensure, and Certifications:

~ Have reliable transportation; clean driving record, and car insurance as required by the state.

Physical Demands:

Move throughout the clinic and community.

Repetitive hand movement, use and view PC. Use fax, telephone, and copier.

Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

OpSam Health