Technical Support Engineer II
Axon · Scottsdale, Arizona, United States · Posted Jun 12, 2026
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
If you love to get close to your users to understand and solve their problems quickly, this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you. If you are interested in supporting a mission critical product used to save lives, this is the product for you.
Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and customer requests. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, thriving on resolving software issues, and building strong customer relationships.
What You’ll Do
Reports to: Manager, Technical Support
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line support to Axon software customers while logging detailed notes on each customer interaction
Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams.
Research, troubleshoot, diagnose customer issues and requests across all a variety of products and systems.
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Participate in an on-call rotation for outage escalations
Provide back-up support to other Axon Support teams and colleagues
What You Bring
3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives to completion
Experience working within the Law Enforcement/Public Safety space
Forward Thinking and Task Driven
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues.
Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS.
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes.
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional Mental Wellness support
Learning Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, hea…