Intermodal Operations Dispatcher

Position: Intermodal Operations Dispatcher

Job Description:

The Intermodal Operations Dispatcher plays a crucial role in the planning, scheduling, and management of freight for our customers. This position focuses on building strong relationships with our Independent Contractors and is key to ensuring timely and accurate delivery of goods. The ideal candidate will excel in providing exceptional support to our drivers, responding quickly to inquiries, and actively monitoring freight movement to enhance customer satisfaction.

Core Responsibilities & Duties:

• Effectively multi-task and prioritize in a dynamic, fast-paced environment (load-planning/dispatching).
• Engage with drivers to prioritize loads, outline routes, and establish schedules.
• Continuously monitor containers to avoid demurrage and storage fees.
• Provide clear and detailed instructions to various personnel through email and phone.
• Accept and schedule loads while delivering outstanding customer service.
• Make routing decisions that meet both customer expectations and company financial objectives.
• Ensure timely and accurate entry of shipping data into the system.
• Perform additional tasks as assigned.

Qualifications:

• Experience in intermodal transportation is strongly preferred.
• Self-motivated problem-solver with a strong commitment to meeting customer needs.
• Excellent verbal and written communication skills.
• Aiming for a long-term career with a leading company in the industry.
• Able to maintain a professional corporate image in a fast-paced environment.
• Proactively cultivate effective working relationships with all supporting departments.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Willingness to work a flexible schedule.

Skills:

• Positive attitude with a strong work ethic.
• Able to thrive in a fast-paced environment.
• Effective communication skills across all operational levels.
• General computer skills - Microsoft Office, Outlook, AS400.
• Strong problem-solving and communication abilities.

Forward Air is an Equal Opportunity Employer.