Call Center Representative ( must have RECENT Call Center Experience)

We are seeking experienced Call Center Representatives to provide support to Medicaid providers and clients. This role involves handling inquiries related to eligibility, medical claims status, and other program-related questions in a professional and efficient manner.

Key Responsibilities

• Handle inbound calls and respond to inquiries in a prompt, courteous, and professional manner
• Provide accurate information regarding Medicaid eligibility, claims status, and program services
• Assist with problem resolution and escalate issues as needed
• Document all customer interactions clearly and accurately in system logs
• Transfer calls to appropriate departments when necessary
• Meet or exceed individual performance and attendance metrics
• Maintain professionalism and compliance with company standards
• Perform additional duties as assigned by management

Requirements

• Minimum 6 months of recent call center experience (required)
• High School Diploma/ GED required
• Strong communication and customer service skills
• Ability to navigate multiple systems and document information accurately
• Strong attention to detail and problem-solving skills
• Ability to work in a fast-paced, high-volume environment

Pay: $20.00 per hour

Work Location: In person