Client Services Associate (Reprographics)

Client Services Associate (Reprographics)

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Schedule: Monday–Friday | 8:00AM–5:00PM

Support the Work Behind the Workplace

We’re seeking a detail-oriented and service-driven Client Services Associate (Copy Print) to support daily print, reprographics, mailroom, and workplace operations in a fast-paced professional environment.

In this role, you’ll help ensure business-critical documents, mail services, and office support functions are completed accurately, efficiently, and on time. From managing high-volume print requests to maintaining equipment and supporting workplace operations, your work plays an essential role in keeping day-to-day business running smoothly.

This is an excellent opportunity for someone who thrives in a hands-on operational role, enjoys multitasking, and takes pride in delivering reliable service and support.

Why This Role Matters

This role supports the operational backbone of the workplace. Your ability to manage time-sensitive requests, maintain equipment readiness, and provide responsive service helps teams stay productive and ensures daily operations run efficiently.

What You’ll Do

Copy, Print Reprographics Support

Process high-volume copying, printing, scanning, and digital imaging requests

Complete finishing services including binding, cutting, padding, and lamination

Ensure quality, accuracy, and timely completion of all print projects

Equipment Production Support

Operate and maintain reprographics and multifunction devices

Perform routine maintenance including paper replenishment, toner replacement, and troubleshooting minor equipment issues

Monitor supply inventory and coordinate replenishment as needed

Mailroom Administrative Support

Assist with inbound/outbound mail, package distribution, and shipping support as needed

Maintain tracking records and respond to delivery or shipping inquiries

Support general office operations including meeting room setup, pantry organization, and light facilities support

Customer Service Team Collaboration

Deliver professional, responsive service across all forms of communication

Build positive working relationships with employees and internal teams

Assist with workflow improvements, cross-training, and operational support during peak periods or downtime

What You Bring

Strong communication and customer service skills

Ability to manage multiple tasks in a fast-paced environment

Strong organizational skills and attention to detail

Ability to work independently and take initiative

Familiarity with Microsoft Office Suite and office technology

Working knowledge of print, copy, scanning, or shipping operations preferred

Qualifications

High School Diploma or equivalent required

1+ year of related office, print, mailroom, or operational support experience preferred

Ability to learn computer-based systems and print management platforms

Strong time management and problem-solving abilities

Professional demeanor and adherence to workplace policies and procedures

Physical Requirements

Ability to lift, move, or transport materials and packages up to 40–60 lbs. using appropriate equipment

Ability to stand, walk, bend, kneel, or sit for extended periods

Manual dexterity required to operate office and reprographics equipment

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):

No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$19 $20 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Learning Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, Paid Time Off.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence Robotic Pr…