Conversational AI Application Developer (English and Greek speaker)

We are seeking a Conversational AI application developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world.

This position is fully remote and can be worked from any EU country .

As part of that team, you will be trained on Omilia’s Cloud Platform (OCP) and gain an under-the-hood understanding of the technologies enabling conversational and agentic AI-driven, omnichannel human-system interactions: traditional NLU modeling, generative AI capabilities, and autonomous agent workflows.

The successful candidate will contribute to the design and development of production-grade conversational, agentic AI systems, using Omilia’s technology suite. Tasks and responsibilities include:

Working with customers to analyze and understand business requirements;

Designing the application in line with established usability principles and business requirements;

Developing hybrid Conversational AI applications that blend agentic and deterministic, rule-based capabilities;

Implementing and testing the semantic models and the conversation flow, leveraging rule-based, ML-based, and GenAI-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include: preparing, augmenting, and annotating datasets for ML and agentic training; executing model testing to assess performance; developing semantic rules using dictionaries and regular expressions; managing RAG knowledge base configuration; prompt engineering;

Using JavaScript to code application logic;

Integrating Omilia applications with client systems via REST web services;

Test-driven development, unit and regression testing;

Analyzing real-life human-system dialogs using Omilia's Conversational Insights and analytics tools, assessing the overall system performance, and identifying improvement opportunities;

Closely working with customers and other team members to debug and troubleshoot issues;

Testing early platform features to provide feedback, communicating identified product improvement opportunities or partner/customer feedback to the product team for resolution;

Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation;

Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights