DAI Support Subject Matter Expert (SME)

Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, San Diego, CA

Job Title: DAI Support Subject Matter Expert (SME)

Location: San Diego, CA (fully remote position, on-site travel may be required)

Employment Type: Full-Time

About the Role:Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.

Key Responsibilities

• Provide Tier 1 helpdesk support
• Develop and maintain training materials based on recurring user issues and support trends
• Contribute to reporting and business intelligence development to address gaps in existing analytics
• Provide dedicated Oracle Analytics Server (OAS) report development for the Coronado, CA team, identifying and closing gaps in existing business intelligence reporting
• Maintain accurate, current records within the ticketing and issue-tracking systems
• Maintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processes

Minimum Qualifications

• Master's degree + 15 years of DAI/Oracle Federal Financials experience
• Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business Intelligence
• General working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)
• Tier 1 helpdesk and customer support background
• Ability to work fully remote with occasional on-site presence in San Diego, CA
• Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check

enGenius Consulting Group is an Equal Opportunity Employer

M/F/D/V