Polish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Polish Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, connecting exceptional talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of multilingual professionals in rewarding roles throughout Europe, we are committed to delivering a premium experience for both our clients and candidates. At Mercier Consultancy Group, we don't simply fill vacancies — we build careers, shape futures, and redefine what world-class staffing looks like.

Job Overview

Mercier Consultancy Group is proud to present an exceptional opportunity for a Polish Speaking Fitbit Customer Support Specialist position in Bulgaria, ideal for passionate individuals who thrive at the intersection of technology and the fitness & wellness industry. In this role, you will serve as the primary point of contact for Polish-speaking customers using Fitbit's industry-leading range of fitness trackers, smartwatches, and wellness devices, delivering expert guidance and outstanding service. If you are seeking Polish-speaking jobs that combine your language skills with a genuine enthusiasm for health, fitness, and cutting-edge wearable technology, this is the opportunity you have been waiting for — and it comes with a fully paid relocation package to get you started in style.

Key Responsibilities

Provide professional, empathetic, and timely customer support to Polish-speaking users of Fitbit fitness trackers and wellness devices via phone, email, and live chat channels.

Assist customers with device setup, pairing, synchronisation, and the use of the Fitbit app to track fitness goals, sleep patterns, heart rate, and overall wellness metrics.

Diagnose and troubleshoot technical issues related to Fitbit hardware and software, escalating complex cases to the appropriate technical teams when necessary.

Educate customers on Fitbit's full range of fitness & wellness product features, subscription services, and best practices for achieving their personal health objectives.

Process warranty claims, returns, and replacements in accordance with Fitbit's policies, ensuring a seamless and positive customer experience throughout.

Accurately log all customer interactions, feedback, and resolutions within the CRM system, maintaining thorough and up-to-date records.

Stay continuously informed about Fitbit's latest product launches, firmware updates, and developments in the broader fitness & wellness technology landscape.

Collaborate with team members and supervisors to identify recurring customer concerns and contribute to ongoing service quality improvement initiatives.